6/10 İyi
8 Aralık 2024
Front Desk Staff inappropriate
We just needed a place to stay for the night. Hotel was an older hotel but was clean! The experience turned horrid by the man working the front desk. He raised his voice, yelled at me and told me the price I got online would not even pay for the electricity. I did not request a first floor room when we booked as I was just so tired, did not even think about it. I am handicapped and there is no way I could walk up the stairs. He wanted to charge me more for a first floor room. Let me also say the hotel was half full so it really did not matter what room we had. He also threatened to just cancel my rez. I ask him, you want to charge me more for a room because I am Handicapped and I said I would Be sure to include that in my review. Maybe I should not have said that but he was so rude to me and I was so tired (it was close to 11pm) I also asked him Not to yell at me and to not talk with such disrespect. I texted my husband to please come inside as I was very uncomfortable and this man seemed very unstable. My husband walked in and the man changed his attitude. The next morning the manager was working the front desk and I relayed my experience from The night before. The manager was unfazed and just said I am sorry. No corrective action was discussed or mentioned. Had the hotel done ANYTHING to make a wrong a right, I would not be writing this review. DO NOT STAY HERE! The front desk staff is aggressive and scary!
LIsa
LIsa, 1 gecelik seyahat
Doğrulanmış Hotels.com misafir yorumu
