I am writing to formally express a complaint regarding our stay last night at your Dallas, TX location. The room was reserved through Expedia, where the property is advertised as clean and offering beautiful rooms.
The condition of the room was unacceptable. The shower curtain was torn and covered in mildew. The bed sheets appeared dirty and had small bugs on them, raising serious concerns about possible bed bugs. The floor was sticky, as though a soda or other liquid had been spilled and never properly cleaned.
In addition, the front desk experience was equally concerning. The staff member was discourteous and unnecessarily prolonged the inspection of my Texas driver’s license during check-in, which made the process uncomfortable and unprofessional.
Having just moved and being utterly exhausted, we did not check out to find another hotel. However, the condition of the room was so concerning that I was unable to sleep in the bed and remained awake throughout the night.
For $75 per night, we expected a clean, safe, and reasonably maintained room. Unfortunately, the condition of the room and the service we received did not meet basic hospitality standards.
I am requesting a full refund of this reservation in the amount of $75. I would appreciate a prompt response regarding how this matter will be addressed.
