2/10
Terrible staff and service. Had to have the conversation about my reservation 5 different times with the fifth being with the manager, Rudy. Speaking to him brought to life that staff will be as good as the person who leads them. He lacked the skill and finesse to manage an upset customer. Kept making excuses for himself and his staff. The property is nice (albeit heavily overpriced) but would warn everyone to stay far away - service is what matters and this place is the pits. I’m a gold elite bonvoy member (for ages) and this is the worst service experiences I have encountered in a decade
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