We went for a birthday celebration to Tahoe and decided to stay at Harveys Resort & Casino for the convenience of having everything available in one place however we learned that was not the case. We decided to check-in at the counter instead of using the app or kiosk, when we arrived no one was at the counter so we thought it would be quick, it was not. Nor were we given a run down on any information that might have been helpful. The room looked nice however the hinges on the furniture and shower were not secure. We called for room service but got a recording that it was not available, used the TV feature for room service and got the same message. Apparently you are to text a phone number for room service. We learned this after I sent a message to the hotel. We decided to get coffee ourselves in the morning since it listed a Starbucks but discovered Starbucks was no longer there. We wanted to make a spa appointment then discovered it was actually at Harrah's not Harvey's and was going through renovations. Our room was never serviced so we didn't have our coffee pods, shampoo or soap replenished, there was no posting in the room that it had to be requested. They had an extreme amount of construction going on so a lot of areas had temporary walls. This did not feel like a resort at all so very disappointed that a "resort fee" was charged everyday of our stay. We messaged the hotel about this and were told the resort fee was for the gym, pool, wifi of which we didn't utilize.