Guy in the office was nice, but when we got to our room… that’s where it started. The light fixture was broken so I was going to call the from office to let them know but the phone had no cord at all. The bathroom had no toilet seat, and the walls were scribbled on, fridge didn’t work, air conditioner was broken. My cousins room next door, the bathroom door was broken, her bed sheets were burnt with holes, fridge was broken and air didn’t work. We went to go tell the desk and he said he would have maintenance take a look. We went back to the rooms and decided to just go elsewhere since it was numerous issues and being that we could see in the other rooms, stuff looked there same there too.. we went back to ask for a refund and he said that maintenance said the rooms were closed for repairs, so we asked the guy why he rented them to us if there weren’t ready or even presentable. He did process us a refund and we booked the hotel across the street.