Holiday Inn & Suites Across From Universal Orlando

I paid for king bed rooms and i got double beds, always the fine print that gets you, the hotel itself was discusting, nothing like the pictures!!!

The hotel was in very bad shape... the rooms smelled bad, we had to change twice the room...

Ariel at the front desk made us feel very welcome! She was helpful and anticipated our needs. A great Ambassador of your brand! Kudos!!

Shower head no worked properly a/c can’t settings so cold room 907

The location was perfect for the land we made for the weekend. We could walk to Universal Studios (literally across the street) and an easy quick drive to restaurants. I wish we were made aware of the parking fee before check-in. I will definitely be staying again in the future.

Pictures make it look much nicer, it smells old it looks old even the bathroom has no place to hang a towell , carpet were stained and dirty. Never stay there again

Only problem I had was the $17 a night to park that I was unaware of until I was checking in. Other than that beds were great and room was very clean.

This hotel I stayed at 3 years ago is not the same hotel. The carpets were dirty. The sheets had holes. The back board of the bed was coming off. The girl who checked me in acted like i was a burden to her. The fridge wasnt working properly. Upon check out I was told I would have to pay $17.00 a day for parking for both vehicles. The girl at the front desk waived it thankfully as no one mentioned that fee when I checked in. She said the person checking me in didnt do their job right. Very unprofessional. I would rather stay at a hotel for half the price. I will not stay at this property again. 80.00 a night thinking it was going to be nicer than the 40.00 a Night we usually stay at. Also the parking fee should have been on the hotels.com reservation form which it was not. Had I known there was a charge for parking we would have stayed somewhere else!

Great

The front desk people were incredibly nice and helpful and were the best part of our stay. The room we wanted was not available due to the cleaning staff not being able to keep up with demand. The popcorn ceiling was falling on us in our room throughout our stay. The ice machine on our floor was not working. The hotel overall felt very dated and not well maintained, which was a new experience in Holiday Inn for us. We expected a better quality overall experience due to the proximity of the hotel to Universal Studios, which is why we picked this hotel to stay in. Friends we were traveling with had to switch rooms due to a bug problem. The free shuttle service provided to the parks was the only other bright spot. The conjoining rooms were very noisy and every conversation was audible when the doors were closed.