Hotel Heinitzburg is a great choice for a stay in Windhoek. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. An outdoor pool, a bar/lounge, and a terrace are other highlights.
Languages
English, German
At a glance
Hotel size
16 rooms
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 6:30 AM–10 AM
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Traveling with children
Babysitting (surcharge)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Pool loungers
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Room amenities
Be entertained
43-inch Smart TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Sleep well
Turndown service
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Deep soaking bathtub
Bathtub or shower
Free toiletries
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Special features
Dining
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
Onsite venue #2 - This bar serves light fare only. Open daily.
Fees & policies
Children & extra beds
Babysitting is available for an extra charge
Guests must contact this property in advance to reserve cribs/infant beds
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Also known as
Hotel Heinitzburg Windhoek
Heinitzburg Windhoek
Heinitzburg
Hotel Heinitzburg Hotel
Hotel Heinitzburg Windhoek
Hotel Heinitzburg Hotel Windhoek
Frequently asked questions
Does Hotel Heinitzburg offer free cancellation for a full refund?
Yes, Hotel Heinitzburg does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Heinitzburg?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Heinitzburg?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Heinitzburg?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Heinitzburg?
Check-in start time: 2 PM; Check-in end time: 11:00 PM. Check-out time is 11 AM.
Is there an onsite casino at Hotel Heinitzburg?
No, this hotel doesn't have a casino, but Avani Windhoek Hotel & Casino (18-min walk) and Plaza Casino (19-min walk) are both nearby.
What is there to do at Hotel Heinitzburg and nearby?
Hotel Heinitzburg has an outdoor pool and a garden.
Are there restaurants at or near Hotel Heinitzburg?
Yes, there's an onsite restaurant.
Does Hotel Heinitzburg have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Hotel Heinitzburg like?
Hotel Heinitzburg is a short 10-minute walk from NamibRand Nature Reserve and 10 minutes' walk from Katutura Township.
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
9.0/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
4/10 Fair
Sep 21, 2024
Too expensive
The hotel is clean but loud. The management tries too hard to make it a first class experience without success.
The restaurant is clean and the food is okay, but not high grade cuisine. Restaurant staff is friendly but has no idea how to serve , which most of the people in that restaurant didn't even notice. It's a 3 star hotel, wanting to be a 5 star hotel.
Hermann
Hermann, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 24, 2024
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 6, 2024
Robert
Robert, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 3, 2024
Wonderful views, helpful and efficient staff, very clean. Would recommend….
Kenneth
Kenneth, 4-night trip
Verified Hotels.com guest review
4/10 Fair
Dec 12, 2023
Promised with no delivery
It started great with staff made lots of promise to deliver certain things but that were it stopped. Check out was poor
Jacques
Jacques, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Nov 10, 2023
Lovely view from open air restaurant
Herbert Christian
Herbert Christian, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Oct 28, 2023
Ian
Ian, 4-night business trip
Verified Hotels.com guest review
8/10 Very Good
Oct 21, 2023
Herbert
Herbert, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 17, 2023
5-star…!
This hotel is fantastic. Everyone was so nice and helpful. Bed pillows, super comfortable. Internet works great. Amazing restaurant that overlooks the city and the mountains. Love the overall design of the hotel it is beautiful.
Would recommend to anyone.
David
David, 1-night trip
Verified Expedia guest review
6/10 Good
Jun 6, 2023
The location is unique on top of the hill with an amazing view. The service is generally better than you find in standard Namibia hotels. Breakfast was very good. However, for the price paid, the bed was extremely uncomfortable (firm) to the point I had trouble sleeping. In my view, a hotel is essentially selling a nights sleep. Everything was great except the most important thing.
Chad
Chad, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
May 25, 2023
Quiet and safe hotel. Excellent dinner and breakfast. Make sure you have theor cappuccinos!
Jessica
Jessica, 3-night trip
Verified Expedia guest review
6/10 Good
May 24, 2023
Overrated. Do not recommend
When we checked in, even though I knew it was prepaid, they gave us someone else’s paperwork and said we needed to pay. Eventually we got it resolved.
Also the restaurant Leo’s was absolutely awful! Fine dinning? No way. The shrimp were overcooked, they didn’t give us the scallops and the chicken was sooo dry! Ridiculous overpriced and the worst meal we’ve had in our 2 weeks in Africa!
Patricia
Patricia, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Sep 29, 2022
Very personal with a friendly and supportive staff, spacious room, great views over Windhoek and probably the best food in town.
Bernd
Bernd, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Feb 13, 2022
The service here is outstanding.
Brendan
Brendan, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 16, 2021
Most wonderful experience at the top of Windhoek! The view was breathtaking along with the facilities and room was large. A pleasant time there with the wife and well recommended.
Kevin
Kevin, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
Jul 13, 2021
Hilltop Views
We stayed here for only one night but it was very restful and luxurious. The location was great to do one or two things in town. The front desk was great to ask advice about what to do or any general questions. The views from the pool are beautiful because the hotel is on a hill so you can see the whole town, and you see the same view from their restaurant. We had dinner there and it was delicious and a great way to end a trip!
gary
gary, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 9, 2019
Lovely location, great sundowners, nice restaurant and staff all very helpful, would highly recommend
Verified traveler
1-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 14, 2019
Verified traveler
1-night trip
Verified Expedia guest review
10/10 Exceptional
May 25, 2019
Verified traveler
2-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
May 10, 2019
Hervinder
Hervinder, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 22, 2019
Excellent hotel
Excellent location. The only suggestion I have is provide a complimentary water bottle to each guest in rooms. Is a small gesture that could be appreciated. Every hotel I rated worldwide does provide a complimentary water. Specially a 4 star hotel. Otherwise is a superb hotel and location.
Sorin
Sorin, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Feb 8, 2019
Oasis in Windhoek
Beautiful place, great garden and pool and terrace overlooking the city.. Nice respite from the nondescripts city of Windhoek.
Rooms are ok, comfortable, clean.No tea or coffee making facilities in the room, not even a complimentary bottle of water.
Verified traveler
1-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 26, 2024
Gute Destination auf dem Weg zum Flugafen!
Anke
Anke, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 6, 2024
Sehr schöne und gute Unterkunft. Wie immer war alles zur besten Zufriedenheit