Should not be a 5 stars hotel.
From reception to bars and restaurants, poor service from a staff mostly (apart for a few individuals) clearly not trained to the standards and just not helpful/not bothered.
Room looked tired, with mismatched floor tiles, a tv in front of a mirror, a scruffy bathroom and a ripped sofa.
Food was varied but quality average.
Silly system with the pool towels which need to be collected from the spa.
Spa staff very pushy to book, list of treatment and prices hard to obtain. Yet they ambush you after your treatment to leave a review.
Picture perfect spa but not thought through, a jacuzzi without steps to get in, with nowhere to leave your towel, a steam room with steps down you can't see/no sign, a huge sauna struggling to get hot with nails sticking out of the benches.
Messy pools areas with sunbeds all over the place, cigarette bots in the grass, glasses on tables for hours.
Very loud music for "activities" at the downstairs pool twice a day, played over the pool's music, with young entertainment team dancing, all rather tacky.
Good gym but blocked shower and toilet without lock.
Cleanliness and tidiness under average all round.
Overall lack of attention to detail.