Does Playa Esperanza Hotel Tulum offer free cancellation for a full refund?

Yes, Playa Esperanza Hotel Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Playa Esperanza Hotel Tulum ?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Playa Esperanza Hotel Tulum ?

Yes, there's free self parking.

What are the check-in and check-out times at Playa Esperanza Hotel Tulum ?

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM. Check-out time is noon.

What is there to do at Playa Esperanza Hotel Tulum and nearby?

Have fun with nearby activities like fishing, snorkeling, and windsurfing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services.

Are there restaurants at or near Playa Esperanza Hotel Tulum ?

Yes, there's an onsite restaurant.

What's the area around Playa Esperanza Hotel Tulum like?

Playa Esperanza Hotel Tulum is a short 13-minute walk from Playa Paraiso and 5 minutes' walk from Las Palmas Public Beach.

Playa Esperanza Hotel Tulum , Tulum: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 12, 2025

Wonderful place to Stay. We will definitely come back. Staffs are very nice. Beach view from the room was great.

Mary, 1-night trip

10/10 Exceptional

Jun 17, 2025

The staff was extremely accommodating and happy to do so, I had a wonderful time at their bar and beautiful hotel area

Azzy, 1-night trip

10/10 Exceptional

Apr 22, 2025

Excellent and quiet - rustic and authentic! The perfect place to a relaxing and true Mexican vibe! The views are gorgeous!

Tamara, 1-night trip

10/10 Exceptional

Jan 6, 2025

Very glad we chose this spot, it was a beautiful location, the staff was friendly and the beach was right outside our room.

Marwa, 2-night trip

8/10 Very good

Jul 22, 2025

Beautiful hotel, away from all the touristy craziness on the Tulum coast line even though there were many other smaller/ eco-conscious hotels nearby. Staffs working at the property were all working so hard, I was impressed with the level of effort each of them put in to keep the property beautiful for the guests. I saw that they were actually paying close attention on the Turtle nests on the beach, taking pictures and keeping track of the nest conditions etc in early mornings before many guests wake up. While we absolutely loved our stay at this hotel and would come back in the future, I have to note that the pictures

Maika, 4-night trip

10/10 Exceptional

Dec 15, 2024

Great hotel right on the beach beautiful sunrise!! Kept our luggage for the day great service

Bonnie, 1-night trip

10/10 Exceptional

Dec 21, 2024

The location of the property was excellent. The beaches were well taken care of. The staff was very friendly.

Aleks, 2-night trip

8/10 Very good

Dec 20, 2023

second time staying here and it was a pleasure. friendly kind staff and beautiful views

krystle, 2-night trip

4/10 Fair

Nov 18, 2024

A 2-3 star hotel. As basic as it gets - but wonderful to be right on the beach!

kris, 1-night trip

10/10 Exceptional

Nov 27, 2024

Staff is excellent. Felt very welcome

Deany, 4-night trip

6/10 Good

Feb 14, 2025

The area is lovely. The beach is wonderful. The room was a bit depressing for me and didn’t have AC. If I had a room with AC I would have stayed but unfortunately had to leave early. The staff is very nice.

Daniela, 5-night trip

10/10 Exceptional

Nov 29, 2023

Excellent location and great service and staff! The beach to the hotel is amazing! Highly recommend

James, 2-night trip

10/10 Exceptional

May 24, 2024

We stayed at the Maria Felix room and it has maybe the best view. The receptionist, staff, and servers were on top of it and know how to truly treat their customers.

Roy, 3-night trip

8/10 Very good

Jan 30, 2025

Being charged $20 to enter the national park for an over $200 a night reservation seems silly. Property is rustic and charming if you love outdoor showers and the sort, ocean front is amazing. Staff we very helpful. Surprised that at this price point hot water was only available during certain hours.

Serena, 1-night trip

10/10 Exceptional

Dec 23, 2024

Amazing experience. Will return again, hopefully soon. The staff were extremely helpful and friendly. Armen (Alberto) the front desk concierge, let me borrow his personal scooter to drop a friend off - talk about going above and beyond. The place is a paradise. Only thing is many restaurants and bars close early in this area.

Alberto, 3-night trip

10/10 Exceptional

Feb 8, 2025

Exactly the hotel we needed

My husband and I had such a unique and wonderful experience here. Yes, our room had no TV or AC, yet it was exactly what we needed - pure peace and relaxation. We booked the ground floor sea front room so we had the beach just steps away. The sound of the waves were soothing and waking up to the sunrise right in front of your room was priceless. We didn't wear shoes once while there since there are a bunch of restaurants within walking distance on the beach side - so we had no need to leave the hotel. We were even able to walk to the Tulum ruins from the beach.

Alexandra, 2-night trip

10/10 Exceptional

Mar 27, 2024

Playa Esperanza provided exactly what we wanted

What a wonderful trip! Playa Esperanza and its amazing and friendly staff helped to make our trip an unforgettable experience. Oh, and the Caribbean located just 50-feet from our cabana might have helped as well. The resort, location, and overall vibe were just perfect and we can't wait to go back.

Stephen, 8-night trip

10/10 Exceptional

Nov 24, 2024

a gorgeous place, on a paradisiacal beach in the middle of the jungle. The staff is very nice and friendly and Daniels is always ready to give you valuable advice and help you if you need it. The restaurants are excellent, very good cocktails and delicious dishes. The ruins of Tulum can be reached by a nice walk of about two kilometres along the beach. You can fall asleep with the sound of the sea. highly recommended

Teresita, 1-night trip

8/10 Very good

Nov 6, 2024

The beach is right at the hotel and it’s amazing! The cottages are simple but equipped with everything you need. The restaurant closes at 6pm - however there is a place nearby where you can get delicious Thai food. Also the staff is very friendly and welcoming. If you want to leave the area (nature park) it’s quite a trip to Tulum - so we’d recommend a rental car as taxis are expensive in that area. You have to pay the park entrance fee which is 60 pesos per person per day.

Janine, 2-night trip

10/10 Exceptional

Nov 30, 2024

Just returned from staying at Playa Esperanza Hotel in Tulum and felt like we stayed in paradise. It was truly beautiful and could not be happier. The first night our bungalow was probably 50 feet from the ocean. However the ceiling was a bit low for me ( I’m 6ft 2”) so switched to another equally gorgeous bungalow our remaining time there. Daniel and his staff were extremely kind and attentive. If you love nature and the sounds of waves and birds to fall asleep at night, this is the spot for you. Also the ocean was incredibly beautiful and warm to swim in. Can’t wait to return!

6/10 Good

Apr 2, 2025

Expedia must have had the wrong image for this booking (I booked a cabin with a centered bed looking out to the ocean). Upon arrival I was offered a cabin behind the reception desk/next to the restaurant. The staff offered me a room with a sea view but it was again, very much not what I thought I was getting. I am only in town a few days and this truly broke my spirit a bit. I also didn’t realize upon booking that the hotel was in the reserve which requires a $25 usd fee to enter. This was my first time using Expedia for a booking and I don’t think I ever will again. The staff was sweet, though the one receptionist was clearly annoyed with me, but he did try and be helpful. If you’re booking also keep in mind that checkin is at 3pm & the bar/restaurant closes at 5pm.

Nicole, 1-night trip

2/10 Poor

Jan 6, 2025

DO NOT STAY HERE!!!

Extremely poor standard of the room. Room was dirty and not properly cleaned upon arrival nor during the days we stayed there. Poor service from the staff. Spiders and animals in the room. Holes in the furniture. Overall my worst experience from any hotel so we decided to check out early and find a new place to stay. Not worth the money you are paying. The location is absolutely amazing right at a magical beach. But there others hotel in the area, choose them instead! Just be aware that it’s a very quiet place and all restaurants close early.

Hannah, 6-night trip

8/10 Very good

May 14, 2025

Beautiful Beach, Great staff and Decent Rooms

First of all, the beach at the property is amazing. That was the main reason we chose the hotel. Additionally the staff that provided breakfasts, coffee and drinks were wonderful. The office staff too. The hotel is VERY bare minimum. The rooms are very small with a comfortable bed covered in mosquito netting. We would have liked an additional chair (there was one) or a sofa so we could relax in our room. The bathroom was minimalist to say the least. We did enjoy hot water in the shower and plenty of water pressure. The lights strained and flickered during the day, but we were out mostly, so no big deal. It would have been nice to have daily or every other day towel changes and bedding changes. Due to the humidity, the towels never dried. The worst thing we experienced was infant mice dropping onto the mosquito net the first night!!!!! That and a variety of insects in the room, including cockroaches as well as a couple of scorpions. We stayed 8 nights which was too long. I'd say this is an excellent place to relax for 3 or 4 nights. Finally, the entrance fees to the park....and hotel are crazy expensive. It would be nice if the hotel worked out a deal with the park to discount them.

Jim, 8-night trip

10/10 Exceptional

Jul 24, 2025

This is not a typical hotel experience. First you are on the beach there are no concrete walkways around the property its all sand to stay with the natural part of being in the national park. Its very quiet and relaxed atmosphere. Things to note: You do have to pay a small fee to enter the national park that fee is not part of the booking fee. I think it was 120 pesos aday The hotel is nothooked he power grid so they run off a generator. It shuts off for an hour every day. Which means the wifi also goes off. Not all the rooms have ac. The ones that do only run from 6pm to 830ish am. They turn off and on by themselves. The rooms are all different and are separate little casitas essentially. They do not have tvs. There is a restuarant/ bar on site but its only open from around 10am to 530pm. The good news is there is a really good restaurant/ bar called cinco one place over walking on the beach thats open till 10pm. There are carts that will take you around the national park to the different sites. This is included in the park fee. Short walk down the beach is a few different snorkeling places. We haggled the price and got a private boat for about $30 usd for 2 ppl. The staff is all very nice and the rooms were clean. And of the exterior parts are worn but it's on the beach so to be expected. The pool is really for relaxing not going to be doing laps in it. Overall nice but dont expect the typical hotel style. But for a relaxing get away its a good place.

Benjamin, 4-night trip

8/10 Very good

Apr 23, 2025

Omg the STAFF!! I mean just NICE GOOD humans. It was so pleasant being there I almost forgot real life stuff. Here are my mistakes and how the hotel went out of their way to help me: My flight was rerouted, so in WhatsApp, Raquel immediately took the initiative to change transportation FOR ME. Saved me so much stress and money because I was in the air to a different airport. I needed medical attention and immediately, Satu and Raquel got a Doctor to the property fast. (PS if you have to do this, plan to pay at least US$500). Everyone felt safe and comfortable. Ivan called me by name. Friendly. Kind. Down-to-earth. My kind of place. Things that are NOT the hotel’s fault if you can’t read. But we don’t know what we don’t know. The place is rustic AF. AMAZING but rustic. If it bothers you, if an ant crawls over your toe while you’re taking a poop or a chameleon maybe runs through your cabin, this is not the place for you. Get cash and some food BEFORE going through the national protected entryway. No ATM & Esperanza’s kitchen is closed by 5:30. Bring a good water bottle cause you’re pumping your own here. And you won’t know until you go through the national forest entryway the first time...they take all plastic (water too). You’ll be charged $40 to get in and out ONCE a day. Wear the brown bracelet!! I brought a USB cable for my phone, but not a brick. The electricity in the cabins is very Slight so prepare at home.

Mary C, 4-night trip

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