Skip to main content

HESTA Hakone

2.5 star property
Guesthouse within easy reach of Ōwakudani

Choose dates to view prices

Photo gallery for HESTA Hakone

Exterior
Room, Non Smoking (Run of House) | Free WiFi, bed sheets
Lobby
Reception
Free WiFi, bed sheets
Surrounded by Hakone's serene landscapes, HESTA Hakone offers a tranquil retreat. Unwind with laundry facilities and stay connected with in-room WiFi. Previous guests appreciated the thoughtful amenities and peaceful atmosphere.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Laundry facilities
  • Non-smoking
  • Onsen
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room, Non Smoking

Free WiFi, bed sheets

Twin Room, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Mini-fridge
Private bathroom
Toilet with electronic bidet
Electric kettle
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese Western Style Room, Non Smoking

Free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

7.6 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Toilet with electronic bidet
Electric kettle
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Shared Dormitory

Free WiFi, bed sheets

Shared Dormitory

Highlights

Air conditioning
Toilet with electronic bidet
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | Free WiFi, bed sheets

Basic Shared Dormitory

Highlights

Air conditioning
Flat-screen TV
Toilet with electronic bidet
  • Sleeps 2
  • 1 Twin Bunk Bed

Similar properties

Hot springs
YuYu Hakone - Private Open Air Onsen Usage Guaranteed
  • Pet friendly
  • Free parking
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, 138 reviews
$97 nightly
The price is $107
Dec 3 - Dec 4
YuYu Hakone - Private Open Air Onsen Usage Guaranteed
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

At a glance

DONE

Hotel size

    • 22 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
    • Minimum check-in age: 20
    • Check-out time is 10:00 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 9:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
DONE

Children

    • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Height restrictions apply for onsite parking
    • Onsite carport
DONE

Other information

    • Smoke-free property

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

HESTA Hakone Reviews

Reviews

7.8

Good

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Restaurant

Reviews

8/10 Very good

Very peaceful place.
Amy, 2-night trip

10/10 Exceptional

The staff that help us was extremely helpful. We stayed for one night and it was very nice. The onsen was needed at the end of day to soak. The only think was there was an extra charge of 6.00 CAnwas on the website and there is nothing close by if you did not bringAN witch I do not recall
Tina, 1-night trip

8/10 Very good

Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).
Stephanie, 3-night trip

10/10 Exceptional

I stayed in the dormitories for 2 nights, at a pretty cheap price, considering they have onsen inside. Very clean and friendly staff. 100% recommended.
2-night trip

8/10 Very good

Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Gina, 3-night trip

6/10 Good

Not very easy to find. It was Ok to spend only 1 night
carla, 1-night trip

8/10 Very good

A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Alison, 2-night trip

4/10 Fair

It’s surprising to get poor service in Japan. The front desk wasn’t available and when they were there they were rude. They stated I had to pay for the Onsen even though I couldn’t attend it, then when I paid they didn’t give me back my change until I asked for it. During check out I waited for 30 minutes for them to show up and answer questions, but they didn’t show up so I just left. Definitely do not recommend.
Fareed, 1-night trip

8/10 Very good

Pas de menage ,un jeune homme sympa a notre arrivée par contre le monsieur âgé pas sympa du tout Le micro-ondes sale ,rien pour acheter a mangé dans le coin Bref on conseil pas
Catherine, 2-night trip

6/10 Good

Simple stay

It was good; it met expectations in that it was just a stay in Hakone. It is a shared bath, and the vending machine food isn't that great. The nearest convenience store is a 1-hour walk from the stay, and most restaurants close around 3 or 4. The bus stop is a short walk away.
Clarence, 2-night trip

8/10 Very good

部屋の中は清潔感があり良かったです。
たかし, 1-night trip

6/10 Good

部屋は清潔で広々しています。部屋にはシャワーはありませんでしたが、大浴場があり、ここも良かったです。 ただ、冷凍のカレーやカップ麺はあるもののまともな食事を取れるサービスはありませんでした。周りにお店もありません。夕食を取らずにチェックインすると、事実上、まともな食事はできません。朝食も同様です。 チェックインは、16時からでしたが、それまでフロントには人はいませんでした。また、フロントは21時までで、サービスを終了します。朝もフロントには人がいませんので、箱に鍵を入れてチェックアウトです。 価格が安いので、合理的なサービスとなっていると思いました。 駐車場はあるので、車で宿泊する人には、良いホテルだと思います。
Nobuyasu, 1-night trip

6/10 Good

部屋も綺麗でとて満足できるホテルです。又この周辺に来たら泊まりたいと思います。
たかひろ, 1-night trip

10/10 Exceptional

A really nice hotel with really helpful staff. The rooms were a great size, with comfortable beds and private bathroom. For the price I highly recommend staying here if you are in the area
Callum, 2-night trip

10/10 Exceptional

とても快適でした
リョウコ, 1-night trip

10/10 Exceptional

Très bien !

Parking avec places disponibles en mai sans souci. Cela semble peu pratique sans voiture si vous voulez manger dehors etc car peu de choses dispos à pieds. Onsen vraiment très propre et avec des produits à disposition : différents gel douches/ shampoing et conditionner. Ce sont les meilleurs produits qu’on ait eu dans les onsens. Propreté impeccable. Nourriture rapide à disposition en vente à la réception ou via des machines. Attention de bien avoir en tête que les chambres n’ont pas de salles de bain : seulement lavabo et toilette. Il faut donc se doucher dans les onsens (nus, non mixtes).
Laurine, 2-night trip

6/10 Good

Hors saison (mai) le peu de restaurant ferme à 20h00. Pas de petit déjeuner servi, que des distributeurs. Personnel vraiment pas aimable, quand présent. La chambre est spacieuse.
ed, 2-night trip

8/10 Very good

Près d’un lac vu sur mont Fuji. Près du téléphérique, pass de trois jours pour les transports soit bateau,téléphérique,bus etc.. chambre grande,très confortable, onsen bain eau chaude. Quelques minutes de marche du débarcadère.
Jocelyne, 3-night trip

8/10 Very good

Acceptable stay for the price paid

A stay on the cheaper side of the usual Hakone pricing. Very big room. The public bath was not well maintained, and therefore not enjoyable to use. Location is not ideal but not a big issue if you have a car available.
Rasmus, 2-night trip

6/10 Good

Propiedad muy lejos de la estación de autobús/teleferico, 20 minutos a pie de subida, no ofrecen transporte ida o vuelta a la estación, sin personal entre 9 de la noche y 8 de la mañana, el personal no habla ni un poco de inglés y son groseros, no resuelven dudas, las instalaciones del hotel ya están anticuadas, televisión solo con 4 canales, no hay nada que hacer en el hotel ni en sus cercanías después de las 6 de la tarde.
Daniela, 1-night trip

6/10 Good

We didn't feel welcome at all. We arrived a little early with a little kid. Unfortunately we could not check in an hour before check in time even so the room was ready. No reason, no explanation. The hotel seems very money oriented. Everyone has to pay an extra fee for the onsen, even if you don't plan to use it. You have to pay if you want to leave your bags a couple hours after check-out.
Janna, 2-night trip

8/10 Very good

お風呂のドアにカビが生えていました。
MAKIKO, 3-night trip

10/10 Exceptional

Great location

The hotel is close to the Ropeway and Pirate ship, as well as a mainbus station and so perfect for getting around. I had a huge room with a great view of the lake. The public bath was also great. Yes, its outdated and there's a strange smell, but dont let that put you off, you will have a great time here.
Mary, 3-night trip

10/10 Exceptional

Todo bien!

Todo muy bien! Lo unico es que noe acordaba que no hay ducha en la haitacion pero el onsen esta muy bien.habitaciones amplias.
CHRISTIAN, 2-night trip

8/10 Very good

És un lugar tranquilo. A unos 15 minutos de una estación de bus y telesilla, y también de una atracción turística de interés. Hay tiendas, pero cuando fuimos muchas estaban cerradas. Casi no hay restaurantes alrededor, pero el hostal proporciona alternativas económicas (máquinas expendedoras).
Claudia, 2-night trip