The hotel receptionist, OZAN CANDAN, was helpful and friendly. Not only did he served a cup of welcoming tea, but also on the following day of our stay. He also made us hot water (because we wanted to make a cup of coffee) when asked. Three bottles of mineral water were also served. The hotel location was quite good, we could reach the city center by a bus and the bus stop was exactly in front of the hotel. However, what made me the happiest was that the heater was hot enough. It was significant because winter was so cold. All in all, I would definitely recommend this hotel to anyone looking for a nice hotel in Bursa.