SLS LUX Brickell

Poor customer service, still waiting to hear back from management about extra charges that were charged.

Classy, service oriented and luxurious. The staff was extremely friendly and welcoming. My only recommendation is to service the room ac. The temp would not go below 72.

Room was brand new and huge. I was surprised to see a washer and dryer in the room closet.

The stay was great! But I feel like their Valet fee is too steep .I feel like there should be just a one time charge of $42 for the stay not per night.Because there are three charges the room(of course) then the resort fee which was like $25 per night and then the valet fee per night .That all adds up and is way too steep.Granted the service was great everyone was helpful.The only issue we had was we had a party of 5 and one of us came in a separate car but all stayed in the same room.They wanted us to pay $42 dollars per car per night even though we all stayed in the same hotel room. I felt like that was unfair.Thankfully my friend called and spoke with a manager and explained to the manager that was not told to us after speaking with a guest service rep prior to the other individual in our party arriving in her car. That was our only complain lt.Thankfully it was honored by the manager after explaining to them that the guest service individual did not tell us it would be an additional charge for a second car even though we were on the same reservation.

It was amazing!!!