Iberostar Waves Herceg Novi -All Inclusive

It's a beautiful place, and we enjoyed our stay! Given that we opted for the all-inclusive option, it would also be beneficial to ensure guests can still order food outside the designated meal times. We went for dinner early, and later on in the evening, we were hungry, and there was no option for room service for us to order food!

Beautiful setting, and absolutely epic views. Full view across the bay. When paying for priority location Sea View, careful what room you get as there are large trees blocking the view, we had room 4311, and tree blocked view from right hand side, switched to 4304 on the other side and got the full view. It is out of the town (15-20 mins drive from Herceg Novi) not many amenities within walking distance other than a shop/chemist and restaurant. Hotel itself is beautiful, I would say some attention to detail is required in the rooms. We stayed in the Luna building (priority location) and the newest one, but some of the finishes let it down and the cleaning needs improving. Good choice of food and varies each night. Entertainment was ok but could have been better quality evening shows. WARNING FOR SUN LOVERS in October the sun goes behind the mountain at 2:30pm so either plan to drive round to Herceg Novi on the other side of the bay or catch the shuttle boat. THINGS IBEROSTAR NEED TO IMPROVE: All inc??? They charge 5€ per day for safety deposit boxes in YOUR room! And wanting 35€ refundable deposit PER pool towel! This is simply not acceptable for a 4 star hotel!!! Safes should be free to use and asking for large deposits for towels is ridiculous, just give people towel cards, and if they don’t return the towel card on check out, charge a credit card which should be taken at check in! Otherwise it just encourages people to end up using their room towels and ruining those.

Lovely hotel, clean and comfortable, good food, friendly staff.

The stay was good, but we were really disappointed of the food. It was always the same, no varieties. The included drinks were from a machine (cheapest syrup), drinks in bottles cost extra. That was the biggest disadvantage and the reason we won´t recommend the hotel.

We loved the location and the peacefulness of it for sure. I was not a fan of staying on the first floor, and yes, if you have problems with your knees or hips, this will be a hike. The food was plentiful and tasty for the most part, but my concern is the lack of cleaning and sanitizing. Tables are not being wiped down after use, s&p container are not cleaned, servings spoons are too small and dirty. Condiments are also not wiped down at the buffet. I'm mentioning that because I had a super long hair fall on my omelet after using hot sauce. During busy hours, your table will be cleared off unless you leave a "personal item", which is not happening. I card saying still eating/done would be appropriate. Pool area is large (loved it), but chairs and cushions are never hosed off or cleansed in any way. There was a used bandage at the pool for all the days we spent there. Lady's WC had only 2 stalls, of which one is missing a lock. We loved being able to relax and enjoy some rays, but I would have to point out sanitary issues at buffet and pool when recommending this hotel.