10/10 Olağanüstü
26 Haziran 2018
Brand new hotel with a good location
Brand new hotel with a good location in Kandy. You have to use tuk-tuks to go to the lake though, but will take 5 minutes. It will worth to the great scenery of the hotel. Restaurant is fair enough with plenty of choices, but they should focus more on European kitchen. Rooms are clean and comfortable, stuff is very friendly. Gym was well equipped and spacious.
Only downside, when there’s a shift at the reception at 10 pm, you have to express your problem 3-4 times. One day, there was an unending noise at our next room, people came together there drinking and talking loudly. We asked reception to call them, no one called. (You can hear phone ringing since walls are very thin.) Then we called again, but again no call. Then tried again, there was a different person, he did not know about the situation, which means previous person did not call the room and did not even tell about the problem. Anyway noise never ended, so we had to change the room and it took more than 1 hour to solve the problem. At least they upgraded our room.
Second problem was related with our driver. Even though I called the reception and told that we will be coming around 10.15 pm with our driver and she said there won’t be a problem, but next person on duty was not aware that we called and it took us more than 1 hour again to provide complimentary food for the driver. It should not be a problem just because we were 15 minutes late. Additionally I had called them before and got the approval.
7-gecelik romantik seyahat
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