Tru by Hilton Murfreesboro

Room was nice, bed comfortable. Open area very loud and crowded.

It was excellent in everything food, location etc but I noticed that when I got the room I found hair in the restroom I understand that is a hotel but it really needs cleaning in detail, other than that I love it.

Rooms felt sterile and cold. There was no warmth to the decor and the furniture was minimal and not comfortable. Breakfast was sub par. No variety and tasteless. The guy at check in seemed to be struggling to figure out how to check in customers and later when I got snacks from the front it again took forever because he didn't seem to know how to work the computer. I travel a lot for work and this place wasn't awful but it wasn't great either. Probably fine if you are just spending the night on your way through town but for a couple day stay it is lacking in comfort.

The hotel was amazing. Love the decor. The hotel staff are very nice. So clean and comfortable. Felt very secure staying there too.

They automatically charge you 25$ at the front desk incase you "order" anything while staying....okay....never had that happen before. Was told it take 3-7 business days to fall off your account...cool... We got into the room after being on the road for 11 hours. Room was muggy and had an odd smell. We didn't care, we were exhausted. Went to one side of bed and noticed a few ants. Still didn't care we were too tired. Then noticed ants crawling on our luggage. Was annoyed that we had to then sleep with our filthy luggage on the bed so ants would not crawl into it. The shelves in room are very narrow. Would not hold our bags. Went to front desk to show concern about ants...she said staff would be up in the morning to check it out. They never came. Woke up to ants in bed and crawling on us. I requested to then please speak with manager. She was kind, but told me since I booked 3rd party there was nothing she could do. I really just wanted them to know ants had infiltrated room prior to our stay. Contacted hotels.com about this. They in turn said only the hotel can assist with situation. Big time run around & was even lied to by a rep. Horrible nights sleep, horrible stay. Would not stay at another Hilton if I was paid to. No thanks.