Best Western Plus Galveston Suites

We had room 501 for 3 and than 2 more nights. All rooms are suites and have ocean view. We liked the stay. Pool is not heated .... Sad ..... But Outdoor Spa has 90 F. They should change breakfast because now every morning is the same. But overall we had a good time.

I booked and cancelled the same day (Sunday November 10) When we first arrived Kat gave us room 519 which a maid was still cleaning which delayed our check-in process. After we were given a new room (room 518) after 2 hours FRONT DESK called the room to say the people below us were complaining of noise (my 2 and 6 year old were running around) I asked if I could move to another room where we couldn't disturb anyone I was told there were no other rooms available! We then packed our stuff and left the hotel around 6:30. WE ONLY STAYED AT THE HOTEL 4 HOURS! They refuse to give me a refund and LIED to Hotels.com and said they offered me a new room and refused! There is no way I would drive over an hour with 2 kids just to go to a hotel for a few hours and drive back at night while all of us were tired if we were offered a different room. I have stayed at this hotel several times and never had a problem. Today I am totally disappointed how they handled our situation and we will never book here again!

Perfect location, helpful staff, very clean

Stayed one night for the Lone Star Rally. Location is great, right on the Seawall. Because of the location we heard loud motorcycles all through the night! Rooms were nice with private balconies! Breakfast is available until only 9:00. ( wish it was served until at least 10:00) We did not make it to breakfast. Overall this is a nice clean hotel in a great location. Staff was very courteous.

The hotel was fairly new, but it used cheap furnishings that were already coming de-laminated. The front desk staff was terrific! Very helpful and personable! The "free" breakfast was, by far, the absolute best I have ever had at a hotel as a "freebee" It was actually eatable and enjoyable!