Barton Villa

Clean comfortable enjoyable stay would certainly stay again

Not too bad stay! Had to ask for heating to be put on in room but ok after that. Breakfast was great!

My late check-in was accommodated, it was clean, comfortable and had everything I need but then the electricity went off. The cleaning staff were empathetic, friendly and helpful, the manager, not as much. It caused the fire alarm to go off, the cleaner told me I was okay to stay put. I was going out for the day and hoped it would be rectified for me to shower when I got back. The bathroom was plunged into darkness as there is no natural light. I had to shower using my phone flashlight. I stubbed my toe. My phone wasn’t sufficiently charged for my journey home. The WiFi, TV and kettle did not work. Helpful cleaning staff went and got me a coffee. I approached the manager and said, ‘I take it you know there is no electricity in my room again today’ hearing her discuss it with other guests. Her response was less than a customer service focus, ‘I am doing my best love I have been up all night.’ I would have been appeased with a simple sorry, then, not perturb and still planning on rebooking. I had planned to stay until about ten am as check out is ten thirty and I was meeting a friend for lunch. After that unsatisfactory response from management I decided to wait in a cafe rather than sit in a room unable to watch TV, have a drink or even use my phone due to lack of charge. Cleaning staff made me feel the electricity issue could be overlooked, but the total lack of any visible care, contingency plan or effort to accommodate the customers’ needs by management was unsatisfactory.

Very nice modern spacious family room. Very easy check in and check out and lovely breakfast.

Lovely room, friendly staff. Bathroom fan a little noisy, but first world problems eh? Would definitely stay here again.