Hyatt Centric The Loop Chicago

Convenient walk to many things. Subway stations close by also. Blue line from O’Hare to one block away from hotel. oof top bar nice place to unwind.

We were in Chicago to see "Hamilton" and stayed at the Hyatt because it had a great reputation and had the best price in the area. It was very clean and quiet. The front desk staff were somewhat stiff in their greetings and responses -- just not really friendly. Maybe they were having a bad day. Everything else was really nice. The room had a king bed, the bathroom was very nice with plenty of towels. The TV was small for the size of the room, but it worked well. There was a lounge on the 2nd floor with free refreshments if we wanted them. Like most of the other hotels in the area, breakfast was not included but a Starbucks and a McDonald were both very close for that option.

Only concern was the room carpet. Definitely noticeable stains and looked worn out. Everything else was great. The staff are amazing! Very friendly, attentive and welcoming

The rooftop was the main reason I booked the hotel & unfortunately the front desk clerk rudely told me it was closed and said “You should have gotten here earlier then”. When I asked if my special request on the room was honored, he said “I don’t know i just got here. Should be.” When I got to the room there was nothing but when I spoke to a representative later on the phone, she said there were chocolates left in the room & there was definitely a note beside the reservation. He asked me how many room keys I wanted & I said “Two” to which he gave me just one until I asked for another. I know the Hyatt has better customer service then this & I was disappointed. Room was nice except toilet a little dirty.

Perfect spot for city fun. Rooms are about a medium size. Cochon Volant is the bomb.