Loews Chicago Hotel

For a relatively empty hotel - they decided to place our family next to a suite where the guests decided to be ridiculously loud from 12-4am. We were all awake by 2:30 am thanks to the hoots and hollers on a Monday night. The worst part was the fact our room reeked of smoke which seemed to be coming in from the AC? I don’t know where the air intake is located but it was so bad we had to turn off the AC to mitigate the smoke fumes. I tried to phone the front desk but the phone was dead. I used the online chatting feature - and they sent someone up to check the noise which mostly helped. We all woke up with a headache well past our alarms and ruined plans for the morning. Strangely- there was a coat of dust on all our surfaces. It was a miserable night.

Loved my stay here , everyone was super friendly

It was amazing, and it’s location just perfect

Great location, friendly and accommodating staff, clean

room was clean quiet and in a good location love the views from the room only thing that was bad is due to covid the bar and restaurant wasn't open but as far as my room and the hotel itself is awesome

My room wasn’t completely cleaned after the previous occupant. Food and drinks were in the fridge, towels weren’t restocked in restroom, trash was also in the bin. When I checked out the front desk informed me that my room had bad switched when I made a complaint but I was never notified. Not by room phone, knock at the door or email

We have paid for and stayed at many Loew’s Hotels including Miami South Beach and Universal Property Loew’s Hotels. Our visit from 07/08 to 07/14/2020 was not acceptable! No housekeeping, no resturants, and no valet! We had to actually carry our own trash downstairs to the front desk and ask continuously for linens etc. We had to park 2 blocks from the hotel in a Public Parking Garage with no hotel validation for parking! We spent 600 + dollars for 6 days of parking! It was unacceptable because when we made the reservation there was nothing on their website or sent to us with our reservation stating that the hotel had no housekeeping, resturants, or valet parking or no parking on hotel site! We were also never told that the hotel had just reopened 1 day earlier and there would be no staff!! We asked to use the hotel business center but it had never been cleaned and they had no staff to clean it so we were never able to use it!! They had a Terrace opened for 2 days with only drinks served but hotel guests did not get priority and there were groups probably from the apartments near by that cane with coolers and laid stack to the Terrace so hotel guest were not accommodated. It was the worse hotel stay for a very expensive price!! I have already written to Loew’s Corporate regarding our visit!! Don’t book here!!!! Don’t waste your money at this hotel!!!

Great location location location!!!

I love this hotel! This was my second year staying here for the Chicago Planner Conference. The customer service was amazing, the hotel room was inviting and clean.

This was a first trip to Chicago for my friend and me. Staying at Loews was a great choice. Location was terrific with a ton of things to do within walking distance. The staff was very friendly and accommodating.