Concierge Plaza San Rafael

The worst

To many cockroaches to sleep there Everything too old and dirty Could not stay the night

antulio, 1 gece iş seyahati, 2 Eyl 2021

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Horrible

Horrible condition stay away , probably 40 or 50 years ago was nice but they haven’t invest a dime on it :(

Ana L, 1 gece aile seyahati, 7 Şub 2021

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Not the best but not the worst.

The pictures look better than the actual place, I'm guessing the pictures in the hotel description are outdated or were taken back when the place was new. The hotel was very run down. In the amenities it says lounge bar but we never found it. The doors to the room would jam and would not lock properly. There is no restaurant so you either have to bring your own food or pay at one of the many locations in the small town or on the beach where the food is extremely bland, bad quality and overpriced. The Hotel itself needs a lot of work and maintenance. There are no towels in the room, we had to keep asking and coming to reception to get them ourselves. The service is terrible. They also say there is free wifi but it doesn't reach any of the rooms. The best part about the place was the pool, also needs some maintenance but it served its purpose.

2 gece arkadaş seyahati, 1 Eki 2020

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All the existen áreas are in Poor conditions Needs to be updated Bathroom Lavatories All doors Windows

rodriguezjorgea, 2 gece seyahat, 21 Eyl 2018

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I not recomend is agli place

Bad experience is old place dirty agly bathroom not aircondi

3 gece iş seyahati, 28 Ağu 2018

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Not a good place to stay.

The only good thing about the hotel was the location, view and all the good places to eat nearby. It's very run down.

Catherine, 2 gece aile seyahati, 27 Tem 2017

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My partner and I checked into the hotel around 7:00 pm. There was never any HOT WATER and the room was so uncomfortably warm it was like a sauna! Around 8:30 the night watchman, the only employee at the hotel knocked on our door and said we needed to pay additional money. It was very strange and weird! I said no that was not correct and I would speak to them in the morning. In the morning I spoke to a woman and explained that when you book through hotels.com all fees were included. She insisted that I pay additional money. I walked her through the booking process online so she could see that the price for the room was exactly what I had already paid with hotels.com, and that I did not owe anything extra. She was very rude and then lied saying that the hotels.com price was incorrect. At this point I just wanted to get away from this hustler trying to shake me down for extra cash. I gave her the money and left, saying I would be calling hotels.com and letting them know exactly what shady dealings had transpired at this hotel. We travel a lot and have booked over 90 hotel nights this year alone. Hotels.com was wonderful as usual when I called them and they took care of everything for us. I hope this review will help other unwary foreigners from being taken advantage of by unscrupulous and dishonest people. Stay away from this establishment.... There are many other decent and honest businesses all around.

İş seyahati, 18 Eki 2014

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CUYUTLAN

HOTEL IS OK FOR THE PRICE, UNCOMFORTABLE BEDS, MANY MOSQUITOS ON THE PROPERTY (PATIO, GARDEN,POOL). BEACH IS UGLY AND THE TIDE IS VERY STRONG. WEATHER OK FOR THE SEASON.

Rafael, Romantik seyahat, 13 Oca 2015

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Customer service

The first room we stayed in had a huge gap above the door, making mosquitos and salamanders come in and out constantly. The receptionist at the time just told us to put a towel to cover the gap. The second room we stayed in, the water stopped working. Making us having to switch rooms a third time.

Silvia, Aile seyahati, 17 Tem 2016

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Terrible

Don't waste your money or time!!!! This hotel is nothing like the photos. The rooms are DIRTY and need repair. The ceiling fan barely worked and the room was hot, stuffy and like an oven. The noise was unbearable and we could barely get a few hours of sleep. When we tried to address the issues the staff was rude, and uncaring. No tv, no airconditioning, no restaurant and dirty... No thank you.

A Disappointed, İş seyahati, 8 Eki 2014

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