Encanto Riviera

I stayed here over 30-40 times before and in the past i was always very satisfied with my stay. I always felt like i was home. The previous staff was exceptional. This time there were issues. Upon our arrival, the room was not ready. The bed was not finished. There were no towels I the bathroom. No toilet paper for the bathroom. I had to ask many times and i still never received everything. Finally after i complaint then i finally for the simple things i needed for my stay in the room. One thing that i have told the staff since i have been coming to the Encanto for so many years, there needs too have a TV in the bedroom too. I do love the location of the Encanto. It is relaxing and quiet.

Paty, 7 gece romantik seyahat, 23 Şub 2020

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This place should get 5 stars. Very well located, close to big supermarkets, restaurants and close to the 5th street. Stylish apartment , really big and confortable. Some Issues with AC, toilettes but the staff personnel always were ready to help. In my case the main concern (Because of my job), was almost no internet in the room. People like me need to be connected and the connection never worked, sad. So if it is fixed I thing is a 5 stars place.

cach18, 10 gece aile seyahati, 1 Oca 2020

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massive apartment

The property is part rental and part privately owned apartments. There is a 24 hour security guard at the front door, and the front desk is manned most of the day. Our apartment was a huge 2 bed on 3rd floor, with private access up to the roof, where there is a bar-be-que section and the pool. The pool is quite small and the sun loungers are quite brittle but more than adequate. The apartment itself had 2 bedrooms, a super king and twin queen beds, 2 bathrooms and a large lounge / diner / kitchenette area with a hob, microwave, fridge freezer, blender, toaster and coffee maker Beds were comfortable, AC in both beds and lounge, 2 balconies one overlooking the bus station, the other the internal garden area. Overall a very pleasant base close to the main tourist area, and well worth the stay

Sarah, 7 gece aile seyahati, 25 Ara 2019

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Love it all the time

I allways book this hotel firstofall it is a corner from ADO bus terminal. The appartement is spacious very clean and well situated there is a Walmart 5 mins walk restaurant close by and if you want to cook there is an equiped kitchen, The pool on the roof is a nice size and clean I just love this place

Sylvie, 3 gece seyahat, 12 Ara 2019

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Great location and very welcoming and attentive staff. Condo needs a safe and could benefit from additional kitchen items such as a frying pan and wine glasses. However, would definitely stay there again.

Barry, 14 gece aile seyahati, 1 Ara 2019

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What a wonderful pleasant stay I had at Encanta Riviera in Playa del Carmen. Because of flight delay I had a late check-in. The staff and security were all very helpful and they certainly knew their business. The room was just as lovely as the site photos. It was clean, roomy and had all the needed amenities to make for a comfortable stay. The price was certainly enchanting. I will make this my number one spot when I return to the area. Great job all!

2 gece aile seyahati, 30 Ağu 2019

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The minute I walked in, I was greeted BY NAME by the clerk! Believe me, after a long day of travel, little things like this really matters. Check in was a breeze and the apartment was clean and in good condition. During my stay, any questions I had were answered with a smile. A few minor complaints - In the description, it said that your apartment includes a private pool. This is inaccurate What they were trying to say was that there is a private roof-top pool for guests. No biggie, but it would have been awesome to have a private pool. :) The windows/balcony. There were no screens!! at night I like to turn off the AC and open the windows to get some fresh air at night. This was a challenge as the Playa del Carmen mosquitos are a rather RAVENOUS bunch so bug spray is a necessity. Also, my apartment did not include a dishwasher nor the in unit washer and dryer that I saw in the pictures. Again, no biggie for what I paid. Lastly, the apartment could use an update particularly the kitchen but this was definitely not a deal breaker. All in all, I enjoyed my stay and would definitely come back again.

5 gece seyahat, 26 Nis 2019

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Good location. Price was reasonable for what we got.

3 gece arkadaş seyahati, 17 Şub 2019

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we liked how the place was clean and the place was big enough for all of us. Housekeeping was every other day and some of the issues we had with the showers and toilet were fixed right away. The staff was also very friendly and helpful in giving advice about tours.

8 gece aile seyahati, 26 Ara 2018

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Great location near restaurants and Walmart, blocks from beach, had a great time.

marc, 5 gece aile seyahati, 18 Ara 2018

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