INATEL Albufeira

We arrived at the hotel around midnight by private transfer. My pasport had fallen out of my bag in the cab so we had to wait for the driver to bring it back to check in. The lady at reception refused to take my driving licence as id. Once given my passport the woman then also asked for the booking reference even though she had my booking in front if her. The attitude of this member of staff was terrible. We called the reception to see if we could get a glass of water and we were advised that we could not get water from anywhere until breakfast time at 8am and we are unable to drink the local water. When I asked about the mini bar not being stocked, they advised that they do not supply a mini bar despite being advertised as included. Not sure what the point in having a fridge in every room is then! The breakfast was put out at 8am and we were there for 8am every morning so I was very suprised to find the food freezing cold each time. Attitude of staff at the bar was also rude and when we ordered a sandwich there in the evening, the bread was dry and hard and no butter on. It was the same bread, ham and cheese that was put out in the morning. We asked reception where the nearest atm was, to which they had no clue. This is information they should know. The cleaner did not leave towels or take away rubbish. When we called her up she advised it was our job to take rubbish out! Reception hung up on us 3 times. Pool toilets closed. Location good and room spacious but that's it

Excellent value holiday.

Breakfast buffet was very good. No one under the age of 40. Location was good. “Bar” was boring. View from our room was awesome. Housekeeping was great. Very nice vacationers, met some awesome people. Staff at check in were friendly.

Good hotel, clean and good breakfast.

Could not fault the hotel. Room was spacious with comfortable beds and daily cleaning and fresh towels etc.Breakfast was tasty and a good choice. We had a problem with our airport return and Joanna on reception was really helpful and spent a long time on the phone for us.The only negative comment I can make is that Inatel have two hotels very close together, one on the beach and the other a short walk for the beach.But on the web page it is not clear. Both hotels have the same name. Make sure you get the one you want before you go.