Hilton Puerto Vallarta Resort - All Inclusive

Staff were excellent with attending to all needs!! My son paid a day rate and had to spend the night as he became ill and unable to travel, and had to pay another fee, he used the gold out couch in our room and it was not even leval and very uncomfortable this was brought to the attention of the manager in duty (Diago) He offered us some compaction and reassured us that there was upgrades to the furniture coming and an upgrade if we were to book at the Hilton again!!!

We chose this hotel because it looked beautiful and luxurious, and it is! The grounds are gorgeous, the pool is amazing, our room was beautiful and we loved having the private connecting pool. BUT I would not say that made up for our bad experience. We were put in a room directly across from the maids room and we could hear them rolling carts, banging doors, talking ALL DAY!! It would only stop from Midnight till 5:30...yes it would wake us up that early with the noise. Check in was not pleasant or helpful, she didn't answer any of our questions. Our A/C didn't work that well, it was working but it would most definitely not get to the temperature we set it at. We told them, they said it was fine. Food was NOT GOOD AT ALL! The drinks were great and the pool food was good but that was about it...The pool service was amazing but honestly I'm shocked how much we paid for the quality of food and service I got. I wish I could say I loved it because I did LOVE the actual hotel grounds but I will not sacrifice good sleep and comfort and bad food for that.