2/10 Kötü
21 Eylül 2019
It is steal or what...!!!
Terrible...
This is a steal or what!!!this is the letter i wrote;
Dear Iza,
Thank you for your email and informing me of your policy.
As I previously explained I have had to postpone my travel to London simply because we have not received our passports back from the British Consulate General Istanbul on time. I however informed you about this amendment before my booking starts in your hotel and naturally expected to move my check-in date to following days.
In the meantime I went through your website which clearly says -you can manage and amend your booking- which also didn’t work at all. I understand your policy and expect the same level of understanding from your side in my extenuating circumstance.
I am a business who frequently travels around the world, visited many countries so far and never came across such an uncacceptable situtaion before. So I surely bring this case to the attention of British Travel Authority (BTA) and all other major UK and Turkish business and official bodies with full commitment. I will also announce this in major social media channels laudly saying that I am in position of being robbed!
Regards,
Thank you for your email, we do apologise for your circumstance.
Unfortunately we are not able to make any amendments or cancelation on The booking since it is under a saver rate, which is non refundable or non amandable...
Point a hotel...
Orhan, 5-gecelik aile seyahati
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