Holiday Inn Express and Suites Kansas City Airport

It was my family's worst experience to stay in the Holyday Inn. There was hair in the sink and bathtub. So, I requested to change the room. So, they changed,but my family woke up because of the construction noise, very loud noise at 8 am. We requested to change the room, but all people in the hotel were not responsible for that. Also, my family went to out and came back around 4pm because of the noise. Until 4pm, no one cleaned the room.

The room was great when we first walked in. Two queen beds with a fold out couch, meant that our children didn't have to share a bed. But we stayed for 4 nights, and the room wasn't cleaned until day 3. We ran out of toilet paper on day 2, because there was only half of a roll in the room when we checked in. We could tell that someone had been in our room, because the garbage had been emptied, but the beds were never made, the bathroom never cleaned, and no supplies refreshed. The shower had full sized bottles of shampoo, conditioner and body wash, which I thought was great. But the body wash also ran out, on day 3. The beds were decently comfortable, though the hotel went under construction on the third day of our visit. Our windows were boarded up so no sunlight could get through. Construction started at 8am, so it was a good thing that we had a full agenda during our trip, because we couldn't have slept in if we wanted to, thanks to the noise.

The hotel was clean & quite. The staff made a mistake but got it quickly taken care of, no questions asked. Great place to stay!

Nice, clean room and typical full breakfast. The pool is small.