Holiday Inn Express and Suites Kansas City Airport

Showed up around 3:15pm, the front desk informed me that I was not able to check in until 4:00pm which was no issue, I informed her that we would be headed to worlds of fun for a family day trip and we would be checking in later on that night since we could not check in now. Then I called around 9:30/10:00 and informed them I would be a late check in due to us being later than expected. When I showed up and checked in the women did not inform me that our room had been given away to someone else. When I walked into our room we only had two queen beds, when we should have have two queen beds and a pull out coach. I called down to inform her that we had been given the wrong room and she informed us then that our room had been given away due to us checking in so late, even though I had spoken to TWO employees regarding my check in. We sucked it up and informed her we would need a rollaway bed to accommodate our group, she informed me that they did not have any... We informed her we would need an extra blanket... we got brought towels instead... I paid over $150 for a room where one person had to sleep on the floor when I paid for a room to accommodate all of us. Will not be returning to this location again.

It was my family's worst experience to stay in the Holyday Inn. There was hair in the sink and bathtub. So, I requested to change the room. So, they changed,but my family woke up because of the construction noise, very loud noise at 8 am. We requested to change the room, but all people in the hotel were not responsible for that. Also, my family went to out and came back around 4pm because of the noise. Until 4pm, no one cleaned the room.

The room was great when we first walked in. Two queen beds with a fold out couch, meant that our children didn't have to share a bed. But we stayed for 4 nights, and the room wasn't cleaned until day 3. We ran out of toilet paper on day 2, because there was only half of a roll in the room when we checked in. We could tell that someone had been in our room, because the garbage had been emptied, but the beds were never made, the bathroom never cleaned, and no supplies refreshed. The shower had full sized bottles of shampoo, conditioner and body wash, which I thought was great. But the body wash also ran out, on day 3. The beds were decently comfortable, though the hotel went under construction on the third day of our visit. Our windows were boarded up so no sunlight could get through. Construction started at 8am, so it was a good thing that we had a full agenda during our trip, because we couldn't have slept in if we wanted to, thanks to the noise.

The hotel was clean & quite. The staff made a mistake but got it quickly taken care of, no questions asked. Great place to stay!