Holiday Inn Express and Suites Kansas City Airport

Very nice hotel. Very clean, very comfortable, friendly staff!

Great breakfast and very comfortable beds. Staff is very helpful also.

The hotel itself was very nice, breakfast was delicious, but the man ththaththat checked us in was not pleasant and needs to work on his customer service skills. He seemed irritated when we checked in, was not friendly, didnt tell us which room we were in, no information about when breakfast was or when check out was. He also seemed irritated and pushy when I wanted to read over what I was signing. I saw him go outside several times to smoke whenever he didnt have people at the front desk. If it wasn't for his rudeness then I would've given the hotel 5 stars. I didnt see a nametags but he was a white Male that seemed to hate his job.

Showed up around 3:15pm, the front desk informed me that I was not able to check in until 4:00pm which was no issue, I informed her that we would be headed to worlds of fun for a family day trip and we would be checking in later on that night since we could not check in now. Then I called around 9:30/10:00 and informed them I would be a late check in due to us being later than expected. When I showed up and checked in the women did not inform me that our room had been given away to someone else. When I walked into our room we only had two queen beds, when we should have have two queen beds and a pull out coach. I called down to inform her that we had been given the wrong room and she informed us then that our room had been given away due to us checking in so late, even though I had spoken to TWO employees regarding my check in. We sucked it up and informed her we would need a rollaway bed to accommodate our group, she informed me that they did not have any... We informed her we would need an extra blanket... we got brought towels instead... I paid over $150 for a room where one person had to sleep on the floor when I paid for a room to accommodate all of us. Will not be returning to this location again.

It was my family's worst experience to stay in the Holyday Inn. There was hair in the sink and bathtub. So, I requested to change the room. So, they changed,but my family woke up because of the construction noise, very loud noise at 8 am. We requested to change the room, but all people in the hotel were not responsible for that. Also, my family went to out and came back around 4pm because of the noise. Until 4pm, no one cleaned the room.