Gromada

Nice batroom, good looking room, and excelent matttasses, but terrible pillows, no aircondition and an entrence door that were repaired so we could tell there had been someone breaking in.

Stayed only one night. Close to Poznan airport (4km and about 20 PZL taxi ride to the airport). Hotel is located in residential area, so there are no attractions nearby.

My allocated room had a bathroom that smelt bad, as if there was some leakage of the soil pipe behind the scenes. I asked to change but was told that it was not possible because the hotel was full. The next day I asked again if someone could look into this but nothing came of it. Also, having booked in PLN, I said clearly that I wished to pay in PLN but the hotel took payment in GBP. The receipt stated that I had been offered a choice, that I had chosen to pay in GBP, that I had no recourse, and that the exchange had been performed by an agent called eService, who added a 3% mark-up. The combination of the agent’s mark-up and its exchange rate resulted in a rate approx. 5% worse than that of my own card provider. As a result, I paid in GBP approx. 5% more than I needed to. On return I e-mailed the hotel - they replied that this was how Gromada’s payment system worked, that they had no control over it and that the hotel itself had not made the currency exchange. I now know that when comparing prices at a Gromada, I should factor in 5% on top of the quoted room rate. Despite the poor start, the hotel had good points. The room was a decent size and quiet. Mineral water was supplied and replenished daily. The bathroom, though smelly, was kept very clean. Hot water was instant. Communal areas were cleaned daily. There was a range of options for breakfast. Breakfast and restaurant staff excellent; reception staff polite but not entirely effective. Mixed use area.