Hotel La Alhondiga - Puebla

While location is perfect, select a different place, really. The clerks at the front desk just need to fill the forms and you are off - not welcoming at all. Surprise was breakfast was included in the rate, but not quite: the waiter ran after me asking to pay "the balance" - because the restaurant and the hotel are nor the same business (what?). Room for 2 was 9x9 feet, small bed, old towels... Don´t book here. Try the next hotel and avoid the disappointment.

Bad start set the tone for our stay! We got there early and were told that our room would not be ready until 3:00 pm. We left our luggage and came back at three like we were told. The receptionist called the room cleaning service to see if it was ready and it wasn't, so we had to wait an extra 30 mins. When we finally got to our room we noticed it had no closet, a tiny bathroom and bad TV reception. The only plus was that it was clean! The last straw was that the shower took 10 mins. to get warm water and that was by only opening the hot water faucet. We complained to the receptionist that checked us in and she had the gull to argue about the matter when she hadn't experienced the tepid water. The last day of our stay, we spoke to the general manager about our concerns and she apologized about the whole situation. She even asked why the receptionist hadn't changed our room. Well who knows but at this point it doesn't matter since we will never go back! To bad about the location because it is in the heart of downtown.

they were very accomadating. it was veryclose to where I wanted to be