Bed & Linen were good and clean and crisp, however Pillows inner & Duvet Inner, you could smell had not been cleaned in a while. They had a very musty smell and the room gave my wife and I extreme sinus. The Aircon was not working properly and undersized for the room as we were told not to put it below 20. Room has no windows, other than in the bathoom. The A/C has a bright blue light that lights up your room at night so bright that you can't sleep. No water available in the room at night, so we had to walk to their water cooler down the passage. (The water tasted terrible, and was definitely not filtered or mineral) There is no bathroom door, but a curtain that doesn't close properly between the bedroom and bathroom. The towels and shower and bath are all good, however the cheap soaps that they supply smells terrible and chemical. (Why not use Charlotte Rhys or something similar if your a 5star hotel) Doors/ windows are not soundproof & when other guests came in late at night we were woken up. We had a sleepless night, sneezing and runny noses from the dust. The light that the cheap Aircon gave off was unacceptable, no mineral water available in the rooms. No phone in room, no one at reception to help late at night! The paper thin doors & windows doesn't help at all either and just made our stay even worse. The outside parking and entrance areas are absolutely terrible, I would not rate this part even 1star. The lounge area is also shocking. However the dining area is ok.