Botanique Hotel Prague

I can honestly say it was the best rest for a long while - Martina and David at Reception (especially David) made customer service look liik a breeze. I will most certainty rebook when back in Prague.

Everyone at the hotel was really nice and the location was in convenient walking distance of the center of Prague. Overall we had no complaints about our stay at Botanique Hotel and would definitely come back.

Comfy beds, nice clean hotel lots greenery

Good value for money comfy beds clean hotel

The hotel was very nice and the breakfast is excellent. Only comments are: 1. The safe in our room 722 was not working om arrival and it took 2days to get this corrected. 2. Milk for two cups only provided in the room per day. I had to go out and buy a small container of milk to have more cups of tea.

Great hotel, great service. Had underground parking. 20 min walk to downtown. Front desk super helpful.

Great

I have reserved two rooms for 3 days in this hotel. We have requested a connecting room or room side by side month ago. Upon check in, a supervisor who check us in did not response to our request and inform us he has arranged on the same floor. To our big surprise, he arranged a room on the far end and the other one on the other end. This is the furthest u could get. To make the thing worst, the wifi in one of the room is not working. We have complained to the front desk, they just told us to restart our device and no one has ever complain the room without wifi. We have to tolerate a room without wifi for 3 days, very irresponsible. During checkout, i was informed there is a room has been charged with breakfast and mini bar, i have told the receptionist how could it be possible when we have to pay for the breakfast coupon before going in to restaurant and no mini bar has been consumed. At least, David, the only guy who is helpful during our stay over there manage to correct the charges which is not belong to us. Only after we have checked out, we received a message from hotel to inform us the hotel was fully book unable to accommodate our request. A request has been submitted month ago, during our stay, it actually is quite quiet in our floor and definitely do not have any sign of fully booked. I won't recommend any friends to stay here.

Amazing hotel, superb location.

Staff are really rude. Check in was fine. Front desk people rude, disrespectful and they scream at me just for asking a question about Currency Conversions. Staff on the restaurant staff rude as well. But Is a very Clean hotel and breakfast Buffet was really good.