Hotel ibis Vienna Airport

Ok but not an “airport” hotel

We were very surprised that the hotel named Vienna airport” was actually so far from the airport: 13 kms or 10 miles! That is not what I considered an airport hotel. Also the surroundings are depressing. The girl at the reception was nice at check in but the one we checked out with was horrible, not one smile! Room was comfortable and on site dining/ breakfast was very good. Oh and NO AIRPORT SHUTTLE! Again not a very “airport” hotel. If we had known all of this, we wouldn’t have stayed there…

valerie, 1 gece seyahat, 16 Eyl 2021

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Clean, and staff was respectful, but after charging me extra for 2 occupants, we were given only one small blanket for 1 occupant. No fridge for our drinks, we wished for one. Otherwise, experience was ok.

1 gece aile seyahati, 10 Ağu 2021

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The hotel was ok overall topical near airport … girl at the counter was nice and room was clean but the restaurant buffet was horrible no one spoke English, girl that was at the cashier was very rude And it was very expensive, worst on our two week vacation

1 gece romantik seyahat, 9 Ağu 2021

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Service was great Restaurants at the lobby with nice food

Mohamed, 1 gece iş seyahati, 27 Oca 2020

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The hotel was close to the airport, very clean and comfortable. Clean bathroom and free wifi for guests. Super restaurants options. We actually ate there without going into the city centre. I would have liked a few more smiles at reception and a ‘feeling ‘ that they were excited to have us stay. Staff were polite though and next morning restaurant staff got a ‘pass’ for us to use the bathroom just before we got our taxi and I thought that was very helpful as we didn’t have change for the toll. I would stay there again and overall this is a very good hotel! 😊

1 gece seyahat, 23 Oca 2020

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The counter guy was too cool and not too polite. The hotel not close to airport, no pick up service

JING, 1 gece seyahat, 24 Ara 2019

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The hotel is nice, but the 16.99€ all inclusive Breakfast is not really all inclusive. If you want to drink anything else than water or some colorless soda you have to pay extra.

1 gece arkadaş seyahati, 9 Ara 2019

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They do not have an airport shuttle

On the landing page for Ibis Vienna Airport hotel on hotels.com, it says airport shuttle. It is one of the reasons I booked the hotel (along with free wifi and supposed proximity to the airport) for quick one day in-out business trip to Vienna. But the reality is that this hotel does not have an airport shuttle. Instead, it arranges a pre-booked service at 15 euros where a taxi (or what they call mini cab in England) will collect you but this is not clear on the landing page. so when I arrived at Vienna Airport, looking for the shuttle to take me to the hotel, there was none. It was clear that I had to pre book. The only option was a taxi at approx 30 euros, half the price of the room for the night. And then, another 15 euros to get back to the airport, once the discovery of the hotel booked service was known. The other point about this property is that it is a long way from the airport. Calling it an airport hotel is a misnomer. It sits at a massive stop for haulage trucks in a dormitory town of Vienna. I completed the hotels.com survey (smiling or sad face) expressing my anger and received a rather supercilious, and rude, response from the manager. This is what he wrote: "Good afternoon Dear Gleeson, I can't understand your dissatisfaction with our hotel. You have canceled your reservation and evaluate us negatively. We do not advertise false! It seems to me that you are not taking the time to organize your trip accordingly. best regards Cristian López Hotel Manager

Mark, 1 gece iş seyahati, 15 Kas 2019

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Hotel plus restaurant is always a good combination. Very clean and comfortable place.

1 gece romantik seyahat, 25 Eyl 2019

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All was good. Think about little high price for a one night stay without breakfast - but this is Europe...

1 gece iş seyahati, 24 Eyl 2019

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