Mercure Paignton Hotel

I would have liked to have had prior knowledge of £15 a night parking charge as this was for a insecure parking area and the disabled parking bays were hampered by pillers.

Hotel was listed as dog friendly. My mistake but wasn’t expecting £15 per night (I’ve stayed elsewhere for less). My dog wasn’t allowed to stay in the room on his own apparently. That made breakfast interesting. Car parking was listed as available but my mistake again I wasn’t expecting £15 per night (I subsequently realised, after I had paid, there was plenty of free street parking but also parking on the promenade was only £11.60 for 24 hrs) but instead everyone squeezed their cars into ridiculously small car parking spaces under the hotel with lots of concrete posts to dodge and other cars wedged in against each other. Both probably my mistake as this was a last minute trip but nevertheless…. It must earn a small fortune for the hotel chain. The two items were £60 for my 2 nights. When I received the hotel.com ‘you have checked in’ email and giving me an option of views I ticked their “unexpected fees”. Within an hour I had the hotel calling me - they offered a refund of £15 on car parking but asked me to change my rating. I didn’t like this! I don’t know if they posted a refund. So - the small stuff - fridge didn’t work in the room, the shower pressure was average at best, room had no view (see the photo) and the tomatoes in the English breakfast looked like they were scared of the grill ! Good stuff - the breakfast staff were nice and food came quickly, maybe too quickly for the tomatoes!! Hotel is ok. Thank god the sun was out!!

Very nice hotel lovely location breakfast really good parking a bit on the expensive side and we went half board was disappointed with Sunday lunch but was sorted out with the management but would stay again

The hotel is really nice. Very clean and modern. Overall is was good value for money. Check in was slow because the room wasn’t ready at 3.15pm. The hotel staff seemed more interested in getting the £15 for parking from its customers than anything else, which I thought was expense given that you’re not guaranteed a parking spot in the very small parking area. You can park in the Ibis next door but that only holds around 25 cars.

lovelly new hotel