Hotel Victor Hugo Paris Kléber

Great location, friendly people with very courteous staff.

The staff was very friendly and helpful. I would definitely stay here again.

Some of the rooms are quite compact but they are very nice and well maintained. The location is great and the staff are very friendly and helpful.

Upon arrival to the hotel, the location, whole interior impression was for a five star review. However, that was only the beginning. We booked a room with breakfast, but the receptionist claimed that we booked only the room and no breakfast. I needed to contact Hotels.com myself and resolve this issue (1 star down). And i needed to do it from the reception foyer since we had absolutely no wifi in our room (another star down). Hotels.com were efficient and fixed the issue with the breakfast in an hour or so. The room was tiny but tastefully decorated and clean with only one bottle of complimentary water (we were two guests). Lets say that isn’t a big issue, so we were satisfied and had only one issue left - the wifi. Two days later we requested another room in order to be able to upload the beautiful photos from our room and not the foyer. But they tried to persuade me that the problem is with my iPhone 8 and even if they move us to another room we’ll have the same issue with the internet. How bizarre!?! And the final star down is for the maid service. We clearly instructed to change the beddings completely, but they only changed the pillow covers (something 4 star hotels should do on a daily basis). In the end upon checkout they asked me to pay for breakfast again, so needed to explain the whole breakfast issue again. Advice, ask for a room with a good wifi, don’t accept their claim you have no breakfast booked if you did book it, and ask for a better maid.

I booked two nights, but couldn't stay more than one night, it is located at Up hill... I got tired to reach the door. Not friendly receptionists.