Wingate by Wyndham St. Charles MO

Very clean. Customer service was excellent. It’s a little off the beaten path so getting to food was a tiny bit more of a challenge. But you might like being away from the crowd.

1st it is NOT in St Charles- it is 12 miles away on the far outskirts of town. 2nd, the reservation was split into 2, 1 for each night, & I was told I would have to check out, remove my luggage, & check back in for the 2nd night. So stupid. The girls at the desk were rude and didn't want to work. They were too busy marking their heights on the office wall to come out & talk to guests. There was no manager on duty & they refused to call him. I told them if I didn't get to speak with him by 430 I was cancelling the 2nd night. I never heard from him and he never showed up at the property. Why do you have a manager if they are not going to be on site? They gave me a card for a different manager & I tried to call the # on the card- it was for the front desk. Why have a card for a manager with only the front desk # on it if they are not here at the hotel to talk to? More stupid. Got to my room for tonight (too late to cancel tonight's room) and it smelled like mold. I called down and asked to move, they said they didn't have another room. There were a total of 4 cars in the parking lot, including mine. I insisted, she said she would call me back. After much arguing they brought new room key. New room very hot- the heater was on- & smelled like burning dust. I turned on AC & went to the pool. Upon return it was tolerable temp & smell was better, not gone. Pool was just ok, tiny & cold. Hot tub too hot to sit in. No printer ink. WIFI sucks- had to use cell hotspot to post this.

Room was nice, service was great! Housekeeping was very friendly and did great work.

Very busy weekend with baseball and soccer tournaments locally. Clean and comfortable but nothing special.

Amazing Hotel and location was Great!!!