Holiday Inn Express Hotel & Suites Royse City - Royse City

Very attentive to my needs. Front desk staff very helpful with my parking problem

I enjoyed my stay, only complaint is that the elevator was down for over a week. My elderly mother had a difficult time with stairs

My wife and I booked this room for a nearby wedding in Royse City. I have traveled quite extensively for work and have always had good experiences with various Holiday Inn locations. However, this was not a very good one. the hotel check-in was very easy and quick. As we made it into our room, we noticed it was a little hot, so I proceeded to turn down the A/C to a comfortable level. About an hour and a half went by and the room was not cooling down at all. The A/C was running but it wasn't cooling off the room. I also noticed that the floor was wet around the A/C unit in the room, meaning that is probably wasn't drained properly. I called the hotel manager, and he came up to check it. He noticed it was hot and promised to bring a fan (instead of change rooms) while we were out for dinner. Two days of the trip, no fan in site. The room was also a little dingy as there were some type of spots on the headboard. Could have been cleaning product, but who knows. Also, the common areas of the hotel were all carpet that had not been vacuumed in probably two weeks. In addition to the uncleanliness, the hotel manager seemed to be a real creep. Around every corner, he was there watching you. He even watched over people in the breakfast room as they were enjoying the complimentary breakfast. Perhaps, he should have been cleaning the hotel rather than gazing over people like some sort of prison guard. In a nutshell, drive 15 minutes down the road to the Holiday Inn in Garland.

Good Hotel except room was not made ready. Reported to front desk and they seemed concerned. I believe that it was just a simple mistake and probably doesn't happen often. Except for that the room was good and what you would expect.

Horrible horrible horrible. There was nothing I enjoyed about staying at this hotel. Upon arrival, there were two employees working at the front counter but apparently they could only check in one person at a time, although there were two computers. They were checking in a person in front of me and it took forever. During the middle of checking him in he left and went out side. Instead of checking me in while he smoked, they made me wait. They put my family and I on the 4th floor knowing the elevator was out of service and would not go up to the 4th floor. When we asked about the elevator not working, they were like oh we know. Well gee thanks for making my family, including 2 small children take 4 flights of stairs. We get to the 4th floor to discover the ac was out. When we told the front desk, they stated they knew. The ac is our room ran none stop and never really got the room cool. We got a suite yet it only had 1 tv. Had to request bedding for pull out couch, they told us we needed to come down to the front desk and get them.