Holiday Inn Express Hotel & Suites Royse City

Was loud but we just turned up the fan

Super hotel

We stay here quite often, and the last couple times we have had issues with cleanliness. Last weekend we stayed 2 nights. Upon getting ready to leave the room, I looked under the bed ruffle and found a beer can and pretzels. Than this room we had at this stay, my husband looked at the bed the kids would be sleeping in and there was a cream colored drip stain on the ruffle of the bed. It looked so gross, but because we were already moved into the room we decided to stay. The black out curtain had holes all the way through it. Made it look really trashy I think. On a good note, the staff is absolutely wonderful! Anything I needed I was able to get from a smiling front desk clerk. Breakfast is great with a lot of options, but if it’s been sitting there awhile, the omelets dry out easily, and then are gross. Fresh fruit was small but at least available. The hotel had a broken water line with no hot water the night before we stayed, and although fixed, the water was warm, But no hot bath that night. The water was hot the next morning.

The hotel was great, but the breakfast selection and freshness was an issue. On the hotel.com website it offered smoking, but upon arrival found out it was a no smoking hotel.

Really nice place, but they weren't able/willing to help us out at all. We were stranded here on a stormy night when our alternator went out after all the local parts stores were closed. Not knowing whether our Expy would be fixed by the 11:00 a.m. checkout time the next morning, and afraid of taking my two small children out with no vehicle and in this January weather, I asked in advance if they could possibly give us an extra hour the next morning to get on the road. They were "sympathetic", but said no, policy is policy, 11:00 a.m. is checkout time. I realize they don't have to bend over backwards to help a customer, just would've been really nice if they'd been willing to help us out of a really crummy situation (which was, as I had feared, a nightmare the next day, although that's not relevant to the hotel review).