Hampton Inn & Suites Chesapeake-Battlefield Blvd.

The first night there was a group if people outside at a patio table at 12:30 AM speaking and laughing so loud that it woke me up out of a sound sleep. The hotel rooms are in need of updating / the shower door was broken and reinstalled upside down. The front desk person did not have a mask on, was not very pleasant. I basically slept there only due to being at work most of the time.

Good

The cleanliness of the hotel was outstanding. I understand that COVID-19 has caused Distruptions

When I first checked in the woman who checked me in told me she would not accept my United States military ID. I explained to her that I did not have my license. It was expired and I am waiting for my appointment with DMV. I used my military ID which I have at all hotels I stay at and I have never had a problem. Thank his woman told me she would not accept it. I had to ask her to call her boss for me. She never offered to figure it out. I had to let her know how to fix the issue by calling a superior. She was perfectly fine with me just not being able to stay. I was disappointed in her lack of customer service as the first person I had contact with in the hotel. Then some fire alarm went off at 4am for like 10 minutes...BUT when I checked out the woman who helped me that next morning saved the trip!!! She was so kind and you could tell she was who you want at your front desk!! Kudos to her and her customer service😁

It was very nice and the staff showed excellent customer service. Rooms are perfect and beds are sooo comfortable I didn’t even wanna leave

It was a enjoyable trip. The reason for going was to use the SPA but it was down the whole time. However the pool was available. so i will have to venture back out again.

The room we reserved was not available and the pool was closed. We had to transfer hotels because pool and pet friendly were the determining factors for picking the Hampton

We were very pleased with this hotel. As a large family, it met our needs.

Hotel is really nice but had a few problems with the room. First room wasn't cleaned all the way was moved to a new room that was clean but sink was stopped up. All in all a very good hotel, staff is very pleasant and accommodating. Would stay again.

We stay here when our daughter competes at gymnastics in Virginia Beach. Close to restaurants and pretty quiet as well.