Hampton Inn Manhattan/Times Square South

Wonderful one night stay. Clean comfy, great staff, especially Jim at the front desk....and excellent breakfast. Highly recommend this hotel.

Very small rooms. One elevator was down so only one in service for 20+floors=extremely long waits and cramped quarters. Lobby and breakfast area was chaotically busy at times as well. For the money, much better accommodations exist.

BAD SERVICE. i stayed in this hotel for 12nights in a row, but booked in two times, one for first 10nights and the other for later 2 nights through hotels.com. when i booked for later two nights, i got a phone call from Clarence of front desk telling me to bring my credit card since they don't get full payment for my booking. even though i explained him that i don't understand why i have to pay to hotel directly since i booked through hotels.com and website says "your booking is paid already", but he did insist to pay balance shortage amount there to hotel immediatley to keep the room. so i had to pay balnce amount to hotel directly since he was trying to kick me out of hotel. later, manager, Henry came to us and heard situation and he figured out that hotel can't get payment directly from guests and the reason hotel didn't get full payment for my staying was staff put wrong amount w/ tax. so hotels.com doesn't relase all amount to hotel. Clarence who made this mess up never said any word like sorry. his additude was very rude and he was even upset. untill i checked out, i saw him a couple of times, but he never apologized to me at all. manger, Henry apoligized instead. i NEVER go back to this hotel. i believe this hotel needs customer service training. also, room cleaning is not good too. they put three body lotions instead of shampoo or conditioner. chair and trash can were in center of room after room cleaning.

Staff was friendly and hotel was clean. I would definitly stay here again.

everything was good.