Ameristar Casino Resort and Spa

This was pretty disgusting to experience at a hotel that I actually paid $300 a night. I was told by the front desk receptionist that I would need to come down from my room on the 14th floor to retrieve towels. Not to mention my room had only 2 face cloths and it came with two beds! When I told the lady that I would not come down I then had to call back 30 mins later and she proceeded to tell me she told me it would be a long wait. Excuse me but $300 a night to be told to wait a long time for towels? So I cut my visit short I originally planned on booking another night because the hotel itself is beyond BEAUTIFUL! The customer service on the other hand disgraceful!

Room was really nice, and comfortable.

Room was super nice. We had suite facing to the river.

We were very happy with the whole experience. From the moment we checked in till we checked out we felt at home. Very friendly staff and the room wad awesome. Room temperature was a little stuffy but was ok to deal with. Was only there for one night but will come back.

Everything was great except for the room was very warm. It was difficult to sleep due to the warmth. No matter how low I would set the room temperature, it didn’t seem to cool off.