Holiday Inn Express Hemel Hempstead - Hemel Hempstead

The hotel itself is ideally located for local amenities or even a trip onto London. Staff are pleasant but it's obvious they suffer from lack of numbers on the ground. Checking out was a bit of a wait, as the receptionist was busy helping people interested in joining the rewards program. Those wishing to check out had to wait. One receptionist does not work when you have multiple people trying to check out.

Very good staff make it a pleasure to stay with you. Always consistent with room & breakfast, staff always smiling & happy adds that little touch.

First class service from beginning to end, starting with the call 24 hrs before our visit to confirm our needs. On arrival friendly greeting and the cleanliness of the hotel was apparent on entering and throughout. Rooms were comfortable and well decorated although situated at the side of the road there was no noise at all an excellent nights sleep , breakfast was more than sufficient with a wide range of choice. Overall an excellent stay and would not give a second thought about staying again if in the area.

Good location for restaurants and running along canal after work. Better location than the other holiday Inn near the m1. Given a twin room when booked a double. No double available. Manager gave me drinks voucher and chocolates to compensate. Could of moved to a double for later nights, but settled in the twin.

Exactly what you would expect from a holiday inn. Comfortable room, breakfast fine but nothing special. Very handy for train station into London and nice pub restaurant on your doorstep