Mercure Paris Tour Eiffel Grenelle

Very Small room , not helpful reception , aggressive and not friendly special Ms Frances, during the check in and check out they hadn’t 200 euro for change

Room on the smallish size but comfortable and had all amenities. Nice view of the Eiffel tower. Also great to have tea and coffee in room. Breakfast was good.

The first room we were given had a smell of feet & cigarette smoke. We asked if we could be given another room since I’m asthmatic to smoke, & I was then questioned if I was sure I wasn’t the one who smoked. Very rude.

Clean and comfortable stay. Friendly staff. Lots of shop nearby that you can buy food.

We stayed here for a long weekend for my wife’s birthday. It was a last minute booking so expected it to be expensive given the location. Overall though I didn’t think it was worth the money or value. It’s a great location near the Eiffel Tower only a 10min walk away and two metro stations really close by, one is directly opposite the hotel. This gives great links to the rest of the city. The hotel is clean, the rooms were nice if not small but fine for a weekend trip when you’re out and about most of the time. The bathroom and shower were really good. I expected toiletries rather than a squeezy shower gel container on the wall. The bed was comfortable. The breakfast was pretty limited which was a big thumbs down given it’s a 4 star hotel. And they don’t do lunch or dinner, only an even more limited room service menu. These things are essential in a 4 star. We asked for a taxi to pick us up at the airport and they didn’t send one. They failed to refill the tea coffee and water in the room. The staff at the reception when we arrived were really good (baldish guy with a grey beard) and looked after our bags as we were early. He gave us some information and a map to tour Paris which was great. The rest of the staff from the evening and the next day we’re not very good, and a little rude. Maybe I’m not used to French custom but that’s my opinion. Overall, it’s poor value.