Holiday Inn Birmingham North - Cannock, an IHG Hotel

Where to even start …. This hotel has so much potential yet excision was so poor ! Staff not well trained, bathroom smelled like smoke, shower head no good, and the sliding door to get into the shower didn’t work ( I had to pick the whole door up to slide it across the tracks ) air conditioning didn’t work ( I was one adult with two kids , 3 people’s body heat!). When I complained I was told the air con on the third floor is not that good and they would bring me a fan, but when I checked in I was told the room was hot because a previous occupier had left the heat on, I was there for two nights ( we had booked for 3 nights I left early !) the room never cooled down. Breakfast was not nice either, tast was bad, options poor but worse than all that was the service of the staff in the breakfast hall. Customers had to constantly ask for simple things such as plates and food which was not being replenished. The last straw was on the second night, I called down to reception for toilet roll as I had one child on the toilet and the other had just been and used the last of the roll, 10 mins later and 100 unanswered calls to reception I had no choice but to bother a random stranger in the room next door for loo roll!!! In a pandemic this is so unacceptable! When I finally did get a hold of reception I was told they where short staffed and she couldn’t find anyone to bring me the roll of toilet paper. We checked out an hour later, ending our trip early. Never again.

3 gece aile seyahati, 15 Ağu 2021

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Nice spacious room. No windows and aircon not throwing out cold air.

1 gece aile seyahati, 12 Ağu 2021

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Worst night sleep ever

States in the hotel for one night as we were travelling from London to Lake District. So glad it was only 1 night! The overall experience was terrible. Parked to the rear of the hotel with overflowing rubbish bins and rats scurrying around. On check-in our details of payment couldn't be found by the reception guy and was refusing to let us in (despite my email and evidence showing from my bank account stating I'd paid). We weren't the only guest having this problem, as this was discussed with another lady in the lobby. The worst was yet to come. The room was stiffling and we couldn't breath. I told the reception that the ac wasn't working properly and they put a couple of fans in our room. The room didn't improve and by now it was late in the night, so struggled on thinking it would improve. It didn't! We had to open our door to let some cool air in the room! Clearly the ac wasn't working and they had been experiencing issues which they didn't tell us! Overall, a really bad experience and won't be booking again! So happy when we left.

Marc, 1 gece aile seyahati, 8 Ağu 2021

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on registering front desk were kind and friendly. On checkout the receptionist was new and very anxious. I found it hard to communicate with the receptionist. I tried to explain 1) the lift was not working 2)some tv channels were missing (the remote was not working properly),3) The air conditioning was not working properly. I apologise to the property, I should have realised that she was new to the job and made allowances for this. I did not and left the property frustrated and disappointed. I checked in with trepidation but was relieved by the welcome the staff gave me .This impression was destroyed on checkout. On Saturday night I was willing to tolerate imperfections due to Covid. On sunday at checkout I was an unhappy and frustrated guest who is unlikely to return.

2 gece iş seyahati, 6 Ağu 2021

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Worst stay

Dirty room on arrival not COVID safe No air con Had to change rooms Rude waiting staff in dining room Inedible breakfast offering Breakfast room not COVID safe On the morning of check out a maid entered the room at 9.15 still in bed, lack of privacy considering check out was 12pm

Kevin, 2 gece aile seyahati, 16 Tem 2021

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I will not come back here

I will not come back here. The air conditioning was not working and they didnt really try to fix it. Breakfast was less than average with no real coffee. The only good thing is the view from the windows and the nice afternoon receptionist

1 gece iş seyahati, 14 Tem 2021

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Great staff, average hotel

Staff were excellent and friendly. Disappointed to find a mouldy pair of flip flops in room, not sure how long they had been there but cleaners should have spotted them, no door on shower meant floor got soaked. Breakfast very average as food stood for too long then put in to cold plates.

Peter, 2 gece iş seyahati, 23 Haz 2021

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Comfy bed, noisy air con.

Extremely noisy air con in room, when we turned that off the fridge noise too over. The bed was comfy and the shower and bathroom were fine. The staff were great but there wasn’t much choice of drinks, no Guinness, only 1 glass of red wine and only 1 bottle of white wine- staff said hard to get provisions due to pandemic. We went to the local pub and had a drink which was nice. Not hotels fault then, but did put a dampener on our first night of long awaited break away.

Kerrie, 1 gece seyahat, 31 May 2021

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Stay clear of this run down hotel

Tatty and sad hotel. Hotel looked a dump from the outside andthe parking area was untidy and run down. Inside it was a little better but very standard and the air con in one of our rooms didnt work so we had to move. Unemptied bathroom bin in one room as well. Yuck! Dinner was tasteless although staff were pleasant.

Naomi, 1 gece aile seyahati, 30 May 2021

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The stay that never was.

I’m afraid I did not stay at the hotel at all on Sunday 2/5/21 as it was only for key workers so I was advised to get a refund from Hotels.com and I have sent several emails but no response at all to date. I’m looking forward to getting the refund as soon as possible as the hotel did not bill Me at all due to the fact that we were not key workers. I hope to have my full payment transferred back to my Account soon. I’m hoping someone will email me back with an update on my email address: pngove69yahoo.co.uk

1 gece seyahat, 2 May 2021

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