SpringHill Suites by Marriott DFW Airport East/Las Colinas

The hotel and stay were great, I did have a big issue when we arrived, as they did not have the double beds I paid for/reserved. They wanted to put us (2 adults, 3 kids) in a 1 king bed room. After calling manager, they did get us in a room we could all fit in. Besides that- fabulous stay.

The staff greeted us as soon as we walked in-all smiles and polite. Bed was so comfortable I slept all night very well. Only problem was we found room less than clean. Splatter on the bathroom sink wall, cracker behind foot rest, clothing price tag next to garbage and toy bracelet near bedside table. The location was perfect; only drove 5 miles to our destination. Breakfast was dee-lish!

Very clean and confortable hotel, the room was very spacious. We enjoyed staying here.

We booked this hotel for the indoor pool. Upon check in, we stated that to the clerk when he asked why we picked this hotel. He was very friendly. When we went to swim the pool was closed because a kid cut his foot on the plaster. There was a big hole in the plaster at one end. We were inconvenienced and I had to deal with unhappy children because the pool had not been properly maintained. Maintenance should have seen the issue and repaired it before someone got cut. We were punished because of the lack of proper maintenance. Also, they were very unsympathetic when we voiced our displeasure (different staff then when we checked in) and we asked if there was another property close by that we could go swim at. They stated there might be one 30 miles away. The staff could have roped off the end where the hole was in the plaster and let the guest use the remaining part of pool as there were many up-happy guests. Also, I booked this hotel because it had an onsite bar and room service. I never imagined it would be closed on the weekends. That was not a huge deal, but on top of the pool being closed, our stay was not very good.

I will definitely stay here again!