Renaissance Wien Hotel

We experienced an unauthorized entry into our room @ 2AM on NY eve - I.e. someone used a key to enter the room and left quickly as I got up and shouted. I was traveling with my wife and young son, who were both sleeping at the time - one can imagine how we felt knowing that this could have happened - but unfortunately it gets worse! I reported the situation immediately to the front of house (in person) and no action was taken for over 24 (we reported the issue 3 times to different people - and none of them had Any knowledge of the incident or reported it (it’s as if it wasn’ important). Clearly no security processes in place (and lack of adequate training to the front of house staff) at this hotel, which is shocking for a Marriot - especially in the “age of terrorism”. Only after asking to see the Manager on duty and then the General Manager upon our check out were we informed that a hotel key had been stolen from the reception desk by an unknown perpetrator, that other guests had been affected, and that the police is involved. Sadly, we weren’t given any formal letter of apology and only when we complained (spent over an hour doing so) was I offered some sort of compensation. It felt as if they were making it up as they went along. Acceptable for a b&b, not for a 4* Marriot Hotel. The general manager has since then followed up personally over email, but the whole security reporting process (or lack thereof) was a really scary and unbelievable experience.

Was a perfect and perfect experience !! Very courteous staff, very clean, especially indulgent breakfast. We had a very enjoyable holiday and the hotel was an inseparable part of the experience.

Hotel is great but located in out of way area. On the plus side right by the underground and quick ride to downtown. I would not have done some of the activities had i not stayed here as i saw some interesting things on the ride to hotel.

Not near anything...so if you are choosing because of price, factor in car fare costs although they advertise a concierge, they don't have one Restaurant staff was borderline rude, making me move to another table even though the restaurant was virtually empty--and remained virtually empty The room was fine, however, I'm not sure I would stay there again

I am coming back from my stay in this hotel, so my stay is quite fresh. The hotel is really nice, modern and really comfortable. The hotel room were extremely comfortable and clean with all modern amenities and the bed was really comfortable. The hotel is conveniently located next to a subway station and walkable distance from Schonnbrunn palace. The breakfast is really good, so I will recommend that you get the room with Breakfast included. The staff was helpful and friendly, the check-in and check out was easy.