Club De Soleil All-Suite Resort

Staff are very friendly. Property is well kept up; but, showing its age. Pool is NOT heated. All upgrades have gone into lobby not units. Continental breakfast is coffee, banana/ an orange and a bagel. No juice, no cereal, no johhurt, no toast, no cookies even Any motel does better. The concierge is only helpful if you will agree to a let "us show you our timeshare deals at our nicer property, in an afternoon sell-a'thon pressure sales event" I would never stay here again, unless the decent, price point is really worth it. I have no clue how the feel they can charge a resort fee when room service isn't even included until your fourth day!

Everything was great until Saturday evening after we came in from a show to the smell of gas. Contacted the front desk and they promptly sent two maintenance men, who upon entrance claimed they didn't smell any gas. One of the gentleman put his nose in the door of the next room and of course, he smelled gas. Both of the gentleman rush next door and came back and said no gas. Called the front desk again and this time they sent security and of course they smelled gas.

Everyone extremely pleasant. Really nice area. Shuttle was good

Everything was good until my boyfriend left his passport inside the drawer of a nightstand...and of course we didnt realize until we were about to check in at the airport. I called the hotel from my cell phone and asked if the rooms can be checked and was put on hold for 20min wait to eventually be told that the room was already cleaned, is currently occupied and security found nothing in the housecleaning lounge which is where lost and foubd is for stuff left behind in rooms. We had to taxi it back to the hotel, ask again for security to check the room for the passport...another 15min later, security found the passport exactly where I told them where the government issued identification was, and not so kuch as an apology for basically lying to me. So we actually did a late check out at 4pm and the hotel let room be occupied with someone elses belongings in room and refused to check the room. I will not be staying at Club Du Soleil or any other Somerpointe property ever again. The level of professionalism and customer service is extremely lacking.

We enjoyed our stay we just wish that the service would’ve been better because they had an error on their part and they didn’t really take good care of us to fix it