4/10 İdare Eder
8 Ağustos 2022
They have a lot to learn
The Samuel is a new hotel. That being said, there are several things that need improvement. The off-site parking is two blocks away but the fact that the parking garage is closed from Midnight to 6am makes it inconvenient for anyone who wants to go out at night or who has a early flight in the morning.
The reception desk had a line every time I went by except at 4:30 am. In one instance, I stood at reception while the only employee was on the phone for 20 minutes. When the employee finally got off the phone, there were four other people waiting behind me. There are either not enough staff or they are not well trained. In contrast, the housekeeping staff were pleasant and very helpful.
The hotel does not change currency for guests but refers them to a bank downtown.
The hotel did not record my credit card for incidental expenses so my daughter could not order dinner in the Grill room and charge it to the room.
One positive is that there s a LUAS station right outside the hotel so it is easy to get to City Centre.
John, 2-gecelik aile seyahati
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