InterContinental Presidente Merida

We arrived early and had a 2 hour wait for checkin, but when we returned 4 hrs later we were told that some "maintenance" was still being done and we'd still have to wait. I had to "suggest" to them that a complimentary drink could be offered as hotel staff didn't seem too concerned about the problem even though we were. We had also visited the hotel a week earlier and been assured that there were king bed rooms without adjoining room doors on the upper floors. That is why we booked the room. We discovered that there was no such thing that fit that description. That misinformation was also disheartening. We also had phones with constantly flashing message lights. We requested that they be repaired, but upon returning to our room we found that "fixed" meant "disconnected". Not only was this unsafe and inconvenient, but we could not even receive a wake up call that we'd planned on booking. The balcony windows were not sealed and both wind and noise could enter. We didn't even bother to talk to staff about this. We did not expect to have all these problems during a 2 night stay at an Intercontinental hotel. Otherwise, the bed was very comfortable, the bathroom and amenities were superb, and we appreciated the safe and ironing board.

We were celebrating my husbands bday they brought cake to the room so thoughtful.

We had room 116 no frig ? We would have had a drink or two ? Sad was not happy had to go to OXO closed after 10 SAD . O well it was still a great stay

The staff was so lovely, the room was clean, and the breakfast was incredible. You won't regret booking this hotel.

Reasonably big hotel in the international district; room rate is a bit more because of this. Inconsistent with nightly rate: No purified water was available in the room (or in hallway for that matter), it's up to you to buy water elsewhere or buy individual bottles at the hotel's marked up prices. Comfortable room, a couple of ants coming out of sink, no coffee/tea maker in room (despite napkins & sugar set up??). I was told that my reservation included a "15% discount in the hotel" but never was successful in being able to use this (e.g., at breakfast, dinner, bar).