Hotel California - Floransa

Bed bugs - most likely believe we got bed bugs here and have had to take all the necessary steps to ensure we got rid of them from all our luggage. Really hate the hotel for this. Breakfast - Came down at 09:45 for breakfast that finished at 10:00, they had already started to clean up and not top up items which had gone. They were no plates even. Rubbish I would not recommend this hotel to anyone, worst experience in a hotel in a long time mainly due to bed bugs.

There was NOT free WIFI in my room as the booking form indicated. The breakfast was horrible. The room was clean but the construction on the street was horrendous. Love Florence anyway.

I waw given bug spray by the front desk when I told them there were bugs in my room. The A/C didn't work. No attempt to correct it, or move my room. Please stay away. Wifi doesn't work. At all. I compare this hotel to a motel 6 in the U.S. please do yourself a favor and stay away from this hotel. Breakfast is horrible. Customer service was horrendous. They threatened to call the police if we didn't keep quiet abotu the bug problem. In fact, we were given, bug spray to kill the bugs in the room. Toilets, don't flush, and no working drain in the shower.

We got over charged by $150

The hotel was in a great location, the area in general is very touristic. The breakfast was average and overall experience the same. I was disappointed that the hotel charges 10 Euro for every day of Wifi, when the surrounding cafes provide it for free. Given the cost of the hotel, I feel Wifi should have been included.