Kasa Salt Lake City Downtown Apartments

The property was in a good location and close to downtown. The other tenants were quiet. The apartment was clean, modern, and homey. The kitchen had the essentials to cook simple meals. The bamboo memory foam mattress was firm and very comfortable. The check-in instructions were super helpful and thorough. The assigned parking spot in the underground garage was awesome since parking is a bit scarce in the area. Big downfall was their cleaning agency. We arrived to clean but damp towels that were folded and put away. Which was ironic since the dryer in the apt had a sensor to ensure items were dry. Our sheets were not changed as there were tiny black hairs everywhere, as if someone used the flat sheet as a cape while getting a hair cut. There were no spare sheets to change them out with. I texted the Kasa team at 9 am about it and didn't get a response until close to 6 pm with only a suggestion to look for a spare set. We washed them ourselves and they came clean which makes it likely they weren't washed at all. Cleaning agency also didn't refill the body wash or shampoo in the unit.