Holiday Inn Express North Conway, an IHG Hotel

Convenient location to shopping dining and skiing

Purchased king room got double....gave us wrong room number so tried to get into room with someone already in there....hot tub was closed....opened later but was waaay too hot. No trash cans in the room had to request..... no hangers....breakfast was cereal and muffins nothing else....coffe was out each time I tried to get it.....

hotel was kind of out of date . the beds were comfortable.

I pick this location because of the indoor pool. Unfortunately, the pool area and pool was very cold.

The room is old not updated at all. Not the cleanest. Did not have house keeping service!! Had to go ask for towels. Stayed 2 nights, would not go back. .

Arrived at hotel and they were having plumbing issues and had to send us to their sister hotel Green Granite. Green Granite took us in and we’re wonderful.

Front desk gentleman was trying and had quite a bit of patience however that was the only good part of the trip ...first put in a room that was already occupied, then put in room that was not fresh and toilet wouldn’t flush, then 40 minutes after arrival finally put in clean room with all amenities functioning... no real apology or customer service to address all these issues and less than stellar arrival to the property.

We had later arrival it took 3 rooms before finally able to settle 40 minutes after arrival first room was occupied second room was not fresh and toilet wouldn’t flush. Last room was finally acceptable. No real apologies from hotel though front desk gentleman was patient and nice.

Beautiful hotel, easy to find, in the middle of town, and rooms are very modern. I only had a couple concerns: 1) the bathroom sink and toilet were lower than normal(I'm 6 feet tall and the sink was mid-thigh lol). 2) bathroom had a used soap bar left in the soap holder lol 3) conditioner dispenser was very low, 4) top bed sheet was wrinkled and could see the bottom sheets not tucked in. I loved the couch/chair though.

Room was clean but carpet needs to be replaced. Cable tv was out and tvs aren't "smart" so we could at least stream our own hulu or netflix. Disappointing especially when you have kids wanting cartoons. Could hear footsteps above us almost all night. Hot tub out of service and empty. Definitely not worth the price we paid.