PARKROYAL Penang Resort

Many defects in the room & lacked of follow up even after notify the staff

Enjoy the stay. Good variety breakfast. Nice Beach and pool. Very good gym. Many activities can do during stay. We arrived 1 day late but have a lovely weekend with good relax.

i had very bad experience at their inhouse restaurant "Cinnamon Asian Kitchen" on 1 Nov 2019. :( i'm a vegetarian for more than 20 years. i ordered spring rolls from their vegetarian menu. i was shocked when i realised that the spring roll that i ate contained chicken. i was shocked and tramautised. It's a horrible mistake they made. My holiday was totally ruined. :(

The best thing here is the staff. All are helpful and they are truly the best asset the hotel has. It has been two years since I was last here and, frankly, little has changed. The rooms are fine, but to still not have USB outlets in the rooms is not really defensible in this day and age. Also the rise of boy racers in noisy cars and bikes racing along the main road in the small hours means that the rooms facing the road should have double glazing. They don't & this needs attention. Breakfast really good and great people on the egg & asian noodle stations. Bar staff always excellent but the decision to buy cheap tequila will always be an issue. Housekeeping team truly excellent and the unsung heroes. The in hotel shop is fab and the lady there really went out of her way to help me. Concierge service good and helpful. We don't have young kids but this is good place for them. Pools, kids clubs, water park all very good. Didn't dine there other than breakfast and snacks but food and drinks (tequila excepted) again all very good. We will stay at the Parkroyal again. The staff make it what it is. Do some room updating and you will be back top of the heap.

As always Park Royal is amazing. I can highly recommend it as comfortable, clean, good food, reasonably priced. Always my choice for Penang