Hotel Mercure Bordeaux Centre Gare Saint Jean

I did not like the fact that there is not reception desk. I had asked for a room close to the elevator as I have difficulty walking. At check in I was told that the room 217 was in the middle of the corridor. Actually the elevator is in the middle and the room was practically at the end of the hallway. I was not offered any help with my suitcase even though I struggled up and down the stairs at the front door. I was not happy that there is no refrigerator in the room. I do not need a mini bar but a refrigerator for me is a must. I had no choice but to take my milk and food down to the bar to keep in the refrigerator. The room was OK but the hallway carpet looks old and worn out.

Very disappointing. Booked a room with a terrace which had obviously not been cleaned (see photo). Informed reception and we went out for a while. At no point was there an apology. Have subsequently complained to the hotel company and no answer. As a non smoker seeing a terrace cluttered with cigarette ends and ash was quite off putting. Room was comfortable but could do with a spring clean. Mini bar was very light with its contents but guess that probably wasn’t topped up either .

Really friendly staff. Easy 20 min walk to all the sights. Convenient parking in lot.

We had a good experience. Room had a super king size bed and a separate toilet & bethroom. Breakfast was good with a good selection. Could be taken inside or outside. Staff very helpful and accomodating. We would stay there again

I have stayed at Mercure hotels before and found this one to be the least pleasant in my experience. Don’t get me wrong the staff are amazingly helpful and friendly, but this cannot be a 4 star hotel. Even for Europe’s standards. The place is outdated, the carpets are worn and the neighborhood is sketchy. I would rate it, if I am generous, a 3 star hotel. The breakfast is pricy for what they offer you for almost 18 Euros. I travel almost 200 days/year and I’ve seen a lot. I wouldn’t say it is the worst at all, but it is disappointing.